Salesforce Business Analyst
Posted 16 days ago · 0 applicants
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The role in plain words
This role involves bridging business units and technical teams to deliver end-to-end Salesforce solutions from discovery to go-live. You will run discovery sessions, map business processes into user stories, own the functional product backlog, and design declarative solutions and data models. Additional responsibilities include facilitating UAT, defect prioritization, change management, and end-user training.
- 3 years of hands-on Salesforce BA experience in a customer-facing role
- Salesforce Sales Cloud and Service Cloud functional expertise
- Strong proficiency in ERD/data modeling and Salesforce security architecture (profiles, permission sets, OWD, sharing rules)
- Practical experience designing and troubleshooting automations via Flow Builder, plus solid data migration and cleansing skills
- Hands-on experience with agile/scrum delivery, Jira, and Confluence
- Salesforce Business Analyst, Sharing and Visibility Designer, or Consultant certifications
- Background in complex, multi-stakeholder enterprise environments
Extracted from the job description · kept up to date automatically
Who this suits
This role suits an experienced Salesforce Business Analyst with at least three years of experience, deep expertise in Sales and Service Clouds, and a Salesforce Certified Administrator credential. It is less ideal for candidates looking for a purely technical development role or a simple support position.
Full job description
Original listing · kept for referenceSalesforce Business Analyst
We're looking for a sharp, customer-centric Salesforce BA who owns the full delivery lifecycle – from discovery to go-live. You'll act as the primary bridge between business units and technical teams, turning operational pain points into scalable Salesforce solutions. This isn't a support role. You'll run discovery, design the solution, shape the product backlog, and drive end-to-end project execution with real accountability.
What you'll do
• Partner directly with internal stakeholders to uncover operational challenges, map processes, and define scalable Salesforce-based solutions
• Lead discovery sessions and translate complex business needs into user stories, process flows, and acceptance criteria ready for technical estimation
• Own the functional product backlog and manage sprint goals, timelines, scope, and change control end-to-end
• Design declarative-based solutions, data models, and integration plans in collaboration with technical teams
• Facilitate UAT, manage defect prioritization, and lead change management and training initiatives to drive platform adoption
What we're looking for
• 3 years of hands-on Salesforce BA experience in a customer-facing role
• Deep functional expertise in Sales Cloud and Service Cloud
• Exceptional ability to translate technical constraints for non-technical stakeholders, navigate conflicting priorities with composure, and operate with a self-driven, highly accountable mindset
• Strong proficiency in ERD/data modeling and Salesforce security architecture (profiles, permission sets, OWD, sharing rules)
• Practical experience designing and troubleshooting automations via Flow Builder, plus solid data migration and cleansing skills
• Hands-on experience with agile/scrum delivery, Jira, and Confluence
• Relevant academic degree (Information Systems, Industrial Engineering, Business Administration, etc.)
• Salesforce Certified Administrator credential
Nice to have
• BA, Sharing and Visibility Designer, or Consultant certifications
• Background in complex, multi-stakeholder enterprise environments
Questions about this role
- This listing did not state a salary. We only show pay when the employer publishes it.
- 3 years of hands-on Salesforce BA experience in a customer-facing role, Salesforce Sales Cloud and Service Cloud functional expertise, Strong proficiency in ERD/data modeling and Salesforce security architecture (profiles, permission sets, OWD, sharing rules), Practical experience designing and troubleshooting automations via Flow Builder, plus solid data migration and cleansing skills, Hands-on experience with agile/scrum delivery, Jira, and Confluence