Call Center Representative

Company Description Mano Maritime is part of Mano Holdings Group, a diversified maritime company operating cargo and passenger ships and providing a range of maritime services. The company acts as owner, operator, and manager of cargo vessels and delivers international maritime transport solutions.

Role Description This is a full-time, on-site Call Center Representative role based in Haifa for selling cruises under Mano Cruise brand. The Call Center Representative will handle inbound and outbound calls, respond to customer inquiries, provide information about services, and assist with bookings, changes, and basic issue resolution. Daily responsibilities include documenting interactions in the system, updating customer records, and following established procedures to ensure accurate and timely support. The role involves coordinating with internal teams to resolve service-related questions, escalating complex issues when needed, and maintaining a professional, courteous communication style. The representative is expected to meet performance targets, follow call center quality standards, and contribute to a positive customer experience for both cargo and cruise operations.

Qualifications

• Candidates should have experience in customer-facing roles and be able to perform effectively as Customer Service Representatives focused on Customer Satisfaction.

• Candidates should possess strong Interpersonal Skills and Customer Support abilities to handle diverse customer needs and maintain professional communication.

• Candidates should demonstrate solid Computer Literacy, including the ability to work with call center software, CRM systems, email, and basic office applications.

• Strong verbal and written communication skills in relevant languages (Hebrew - a MUST and English; additional languages are an advantage).

• Ability to work on-site in Haifa, handle high call volumes, and manage time and priorities in a fast-paced environment.

• Attention to detail, reliability, and a problem-solving mindset; prior experience in a call center or transportation/maritime industry is an asset.

• High school diploma required; post-secondary education or relevant training in customer service or communications is beneficial.