Games Operations Manager
Posted 7 days ago · 0 applicants
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The role in plain words
The Games Operations Manager is responsible for maintaining the games database, managing relationships with game providers, and resolving core game issues like RTP discrepancies. The role involves setting QA guidelines, assisting the CRM team with game knowledge, and analyzing performance reports alongside BI teams. Day to day, you will oversee catalog accuracy, provider onboarding, and cross-functional optimization of game offerings.
- Excellent organizational skills with high attention to detail
- Experience working with cross-functional teams (CRM, QA, BI, Product)
- Strong communication skills and vendor/provider relationship management
- Ability to work independently and manage multiple priorities in a fast-paced environment
Extracted from the job description · kept up to date automatically
Who this suits
This role suits professionals with proven experience in the iGaming industry who possess a solid understanding of game mechanics, RTP, and vendor management. It may be less ideal for individuals without prior iGaming experience or background in handling database accuracy and cross-team communications.
Full job description
Original listing · kept for referenceWe are looking for a detail-oriented and knowledgeable Games Operations Manager to join our Product team. This role is central to ensuring our game catalog is accurately maintained, well-organized, and performing at its best across all brands and platforms. The ideal candidate will act as a bridge between our games providers, internal teams, and business stakeholders — combining strong operational discipline with a deep understanding of game mechanics, performance, and player experience.
Key Responsibilities
• Games Database Management – Own and maintain the games database across all templates, ensuring accurate naming conventions, correct ordering, proper tagging, and up-to-date visual assets.
• Quality Assurance – Define QA guidelines for games and provide hands-on support to ensure consistent quality standards are met.
• Knowledge Sharing – Serve as the go-to games expert for the CRM team, providing training and insights to support marketing and retention efforts.
• Games Core Issue Management – Monitor and address core game-related issues, including RTP (Return to Player) discrepancies, potential player abuse, and risk exposure.
• Provider Onboarding – Collaborate with game providers to source and onboard new game manufacturers into the catalog.
• Performance Reporting – Partner with BI/AI teams to generate and analyze relevant performance reports that inform product and business decisions.
• Provider Relationship Management – Act as the primary point of contact (POC) between NetoPlay and its games providers, ensuring smooth communication and issue resolution.
• Cross-functional Collaboration – Work closely with the Product team to optimize game performance, portfolio mix, and associated costs.
Requirements
• Proven experience in the online gaming/iGaming industry, ideally in a games management, product, or content operations role
• Strong understanding of game mechanics, RTP, and player behavior indicators
• Excellent organizational skills with high attention to detail
• Experience working with cross-functional teams (CRM, QA, BI, Product)
• Comfortable working with data and performance reports; familiarity with BI/AI tools is an advantage
• Strong communication skills, with experience managing external vendor/provider relationships
• Ability to work independently and manage multiple priorities in a fast-paced environment
Questions about this role
- This listing did not state a salary. We only show pay when the employer publishes it.
- Excellent organizational skills with high attention to detail, Experience working with cross-functional teams (CRM, QA, BI, Product), Strong communication skills and vendor/provider relationship management, Ability to work independently and manage multiple priorities in a fast-paced environment