IT Support Specialist (Temporary Position – Maternity Leave Cover, 6 Months)

IT Support Specialist (Temporary Position – Maternity Leave Cover, 6 Months)

Finonex is a long-standing, stable trading-platform company, delivering advanced online trading technology to global partners for over a decade. We provide technology solutions that power the online trading experience worldwide.

With our cutting-edge approach, we believe in new methodologies and constantly push boundaries. Our open-door policy inspires a vibrant atmosphere of collaboration, where departments work together in a dynamic blend of community and creativity.

We offer an excellent work environment where you will be supported, challenged, and encouraged to grow professionally.

As an IT Support Specialist, you will join our IT team and work closely with experienced IT professionals. You will support day-to-day IT operations, assist with troubleshooting, and take part in infrastructure, networking, cloud, and security-related tasks. This role is ideal for someone with a strong service mindset, basic hands-on technical experience, and motivation to learn and develop in the IT field.

Please note: This is a temporary six-month position covering a maternity leave.

On this role you will

• Provide day-to-day IT support for employees, including hardware, software, network, and access-related issues.

• Troubleshoot and resolve issues related to Windows workstations, Office 365, Outlook, Teams, printers, VPN, and basic networking.

• Assist with user onboarding and offboarding, including account creation, permissions, groups, and equipment preparation.

• Support and maintain Active Directory, Office 365, Exchange Online, and basic user access permissions.

• Assist in maintaining endpoints, laptops, desktops, mobile devices, and peripheral equipment.

• Help monitor and support IT systems, including servers, networking equipment, backup systems, and security tools.

• Participate in IT projects under the guidance of senior team members.

• Document technical procedures, troubleshooting steps, and internal knowledge-base articles.

• Escalate complex issues to senior IT team members while following up until resolution.

• Ensure IT activities are performed according to company security policies and best practices.

Requirement

• 1–2 years of experience in IT support, Helpdesk, or junior system administration.

• Basic hands-on experience with Windows environments and end-user troubleshooting.

• Familiarity with Active Directory, Office 365, Exchange Online, and user permissions.

• Basic understanding of networking concepts such as IP, DNS, DHCP, VPN, Wi-Fi, and firewalls.

• Experience with hardware troubleshooting, laptop/desktop setup, printers, and peripheral devices.

• Service-oriented mindset with strong communication and problem-solving skills.

• Ability to learn quickly, work in a team, and follow technical procedures.

• Good troubleshooting skills with an organized and responsible approach.

• Fluent in Hebrew and English, both written and verbal.

Nice to Have

• Familiarity with Intune, Azure AD / Entra ID, or endpoint management tools.

• Basic knowledge of virtualization platforms such as VMware or Hyper-V.

• Basic experience with FortiGate firewalls, EDR systems, or security tools.

• Basic scripting knowledge, especially PowerShell.

• Experience with ticketing systems such as Jira Service Management, Atera, ServiceNow, or similar.

• Relevant IT courses or certifications such as Microsoft, CompTIA, Cisco, or similar.

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