Customer Support Specialist
Posted 16 days ago · 31 applicants
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The role in plain words
This role involves providing technical application support to global customers using DealHub's platform. You will handle troubleshooting, manage tickets, and communicate solutions via email, phone, and video calls, focusing on configurations and CRM integrations.
- Previous experience as a Support Specialist in SaaS B2B companies
- Proven experience with CRM integrations and implementation
- Familiarity with business applications and CRM (Salesforce / Hubspot / etc.)
- Excellent communication skills and a customer-oriented approach
- Prior experience with SQL queries
Extracted from the job description · kept up to date automatically
Who this suits
This role suits individuals with prior B2B SaaS support experience, familiarity with CRM integrations like Salesforce or HubSpot, and basic SQL query knowledge. It is less ideal for those without a background in information systems or experience in customer-facing technical support.
Full job description
Original listing · kept for referenceDealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth.
With an amazing customer-oriented approach and sharp minds, the Support team helps our customers with their technical problems and finds the right solution for them.
We are seeking for a Customer Support Specialist, to join the Support team and provide world-class support to our customers.
As a Customer Support Specialist, you will:
• Provide fast, professional, and personal support to Dealhub’s customers worldwide
• Work on a ticket system and communicate with the customers via emails, phone calls, and video calls
• Provide application support on Dealhub’s platform, mainly on configurations and integrations with other CRM platforms
• Do troubleshooting and ensure each ticket has been solved
• Make the customer satisfied with the solution and support provided
Requirements:
We expect you to:
• Have previous experience as a Support Specialist in a Saas B2B companies
• Have proven experience with CRM integrations and implementation
• Be familiar with business applications and CRM (Salesforce / Hubspot / etc.)
• Have excellent communication skills and a customer-oriented approach
• Be bold, ambitious, and make things done
• Think out of the box and lead a surprising problem-solving approach!
• Have prior experience with SQL queries
• Have a bachelor's degree in a relevant field (Information Technology/ Information Systems)
• Be a great team player!
• Be Fluent in English (both written and verbal)
How to Apply?:
מחפשים פה מישהו עם פוטנציאל, ג'וניור
חשוב מישהו עם ראש גדול ללמידה, יכולות דילוור טובות
Questions about this role
- This listing did not state a salary. We only show pay when the employer publishes it.
- Previous experience as a Support Specialist in SaaS B2B companies, Proven experience with CRM integrations and implementation, Familiarity with business applications and CRM (Salesforce / Hubspot / etc.), Excellent communication skills and a customer-oriented approach, Prior experience with SQL queries