Customer Technical Support
Posted Jun 11 · 0 applicants
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The role in plain words
This role involves providing technical support to customers, managing issue escalations, and resolving problems in a timely manner. You will collaborate closely with internal teams like TAMs and the NOC to ensure a seamless customer experience. Day-to-day duties require applying Linux, networking, and troubleshooting skills in a fast-paced environment.
- 3+ years of experience in technical support, customer support engineering, or similar roles
- Experience working with CRM/case-management systems
- Strong proficiency in Linux
- Solid understanding of networking and modern infrastructure environments (e.g., containers, monitoring tools)
- Strong analytical and troubleshooting skills
- Familiarity with Kubernetes, cloud environments, or scripting
- Experience in global or multi-region support operations
Extracted from the job description · kept up to date automatically
Who this suits
This role suits experienced technical support professionals with strong Linux, networking, and English communication skills. It may be less ideal for beginners, as it requires at least 3 years of relevant technical support experience.
Full job description
Original listing · kept for referenceParagon is a fast-growing cyber intelligence company that is rapidly establishing itself as a key player in the industry. We are a young, innovative company with a cutting-edge product, based in Tel Aviv. As a Customer Technical Support, you will provide technical support to customers, manage escalations, and ensure timely resolution of issues. You will work closely with the TAMs, the NOC, and other internal support functions to deliver a unified and seamless customer experience. This role requires strong technical troubleshooting skills, excellent communication, and the ability to operate effectively in a dynamic, fast-paced environment.
Requirements: • 3+ years of experience in technical support, customer support engineering, or similar roles • Experience working with CRM/case-management systems • Strong proficiency in Linux • Solid understanding of networking and modern infrastructure environments (e.g., containers, monitoring tools) • Strong analytical and troubleshooting skills • Excellent communication skills in English, both written and verbal • Ability to manage multiple issues simultaneously in a dynamic environment • Experience in cybersecurity, intelligence, or enterprise software • Familiarity with Kubernetes, cloud environments, or scripting • Experience in global or multi-region support operations
Questions about this role
- This listing did not state a salary. We only show pay when the employer publishes it.
- 3+ years of experience in technical support, customer support engineering, or similar roles, Experience working with CRM/case-management systems, Strong proficiency in Linux, Solid understanding of networking and modern infrastructure environments (e.g., containers, monitoring tools), Strong analytical and troubleshooting skills