Customer Success Lead
Posted Jun 23 · 0 applicants
Saving, applying or scoring takes a few seconds to set up your free account.
The role in plain words
You will manage the post-sale lifecycle for enterprise clients, including onboarding, adoption, and renewals. You will also design and build AI-powered workflows and internal tools using Claude and Cowork to automate customer success operations. Additionally, you will lead business reviews with executives and identify account expansion opportunities.
- 2+ years in Customer Success, Account Management, or strategic consulting
- track record managing complex accounts with six or seven-figure ACVs
- Strong commercial instinct: comfortable with renewals, expansion talks, and ROI modeling
- Real executive presence: you can hold a room with a CEO and dig into the details with an ops analyst on the same day
- Fluent Hebrew
- Background in contact center, QA, compliance, or conversational AI
- Data tools like SQL, BigQuery, or power-user spreadsheets
- Early-stage startup experience where you owned CS end to end
- Claude Code experience: small internal tools, scripts, or integrations
Extracted from the job description · kept up to date automatically
Who this suits
This role suits professionals with at least two years of enterprise B2B SaaS customer success experience who are fluent in Hebrew and English and have hands-on experience building AI automation workflows. It is less ideal for those who prefer traditional customer success roles without a technical, system-building component.
Full job description
Original listing · kept for referenceWe're a well-funded AI startup building tools that help large contact centers run better: stronger compliance, sharper quality assurance, and real visibility into how agents perform. The product is already live with enterprise customers, and the team is still small enough that what you build here shapes the company.
This isn't a traditional Customer Success role. Yes, you'll own the post-sale relationship with enterprise clients and make sure they get measurable value. But you'll also build the AI agents and workflows that let you scale that impact across dozens of accounts at once
. What you'll
doOwn the full post-sale lifecycle: onboarding, adoption, expansion, and renew
alBuild real relationships with stakeholders from ops managers up to C-level, especially in contact center and compliance tea
msTurn customer goals into success plans, and track KPIs tied to ROI, compliance coverage, and agent performan
ceLead QBRs and executive reviews with data-driven stories, presenting to VPs and CE
OsDesign and own the AI-powered CS stack: agents and workflows that automate health monitoring, meeting prep, account summaries, churn signals, and customer com
msBuild internal tooling with Claude, Cowork, and our own platform so CS scales 10x without 10x headcou
ntSpot expansion opportunities and drive upsell and cross-sell with Sal
es What you'll n
eed2+ years in Customer Success, Account Management, or strategic consulting, ideally in enterprise B2B S
aaSA track record managing complex accounts with six or seven-figure A
CVsStrong commercial instinct: comfortable with renewals, expansion talks, and ROI model
ingReal executive presence: you can hold a room with a CEO and dig into the details with an ops analyst on the same
dayFluent Hebrew and Engl
ishHands-on experience building AI automation workflows in production, not just using a chatbot but actually wiring things
upComfort with Claude (API or app) and Claude Cowork to design prompts, agents, and multi-step workfl
ows Nice to
haveBackground in contact center, QA, compliance, or conversationa
l AIData tools like SQL, BigQuery, or power-user spreadsh
eetsEarly-stage startup experience where you owned CS end to
endClaude Code experience: small internal tools, scripts, or integrat
ions What's on
offerHybrid in Ramat Gan: Sundays from home, four days in o
fficeCompetitive salary plus e
quityA high-ownership seat where you build both the CS function and the AI behi
nd itThis suits someone who loves customers and loves building systems, and doesn't want to ch
oose.
Show more
Show less
Questions about this role
- This listing did not state a salary. We only show pay when the employer publishes it.
- Hybrid
- 2+ years in Customer Success, Account Management, or strategic consulting, track record managing complex accounts with six or seven-figure ACVs, Strong commercial instinct: comfortable with renewals, expansion talks, and ROI modeling, Real executive presence: you can hold a room with a CEO and dig into the details with an ops analyst on the same day, Fluent Hebrew