Help Desk
Posted 15 days ago · 0 applicants
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The role in plain words
This role involves providing technical support to internal users via phone, email, and ticketing systems. You will troubleshoot hardware, software, and network issues, configure laptops and peripheral devices, and manage user accounts in Active Directory. The position is full-time and operates on a shift-based schedule.
- At least 1 year of experience in an IT Support, Help Desk, or Service Desk role
- Hands-on experience with Microsoft Windows environments
- Experience supporting Microsoft 365 products and services
- Experience working with Active Directory
- Strong troubleshooting skills for hardware and software issues
- Experience with Azure Active Directory (Entra ID)
- Basic knowledge of networking concepts (LAN/WAN/Wi-Fi)
- Experience with Priority ERP
Extracted from the job description · kept up to date automatically
Who this suits
This role suits someone with at least one year of IT support experience who is comfortable working with Windows environments, Active Directory, and Microsoft 365. It is less ideal for those seeking a standard Monday-to-Friday daytime schedule, as it requires working in shifts.
Full job description
Original listing · kept for referenceIT Infrastructure Support Engineer (Help Desk) Employment Type: Full-time | Shift-based position About the Role Maytronics is looking for an IT Infrastructure Support Engineer to join our Information Systems team. In this role, you will provide technical support to internal users across the organization, troubleshoot IT infrastructure issues, and ensure the smooth operation of end-user computing environments. The position offers exposure to a wide range of technologies, including Microsoft 365, Active Directory, networking, endpoint devices, and cloud-based services, while working in a dynamic and professional IT environment. Key Responsibilities • Provide technical support via phone, Teams, email, and ticketing systems. • Troubleshoot and resolve hardware, software, and Windows-related issues. • Install, configure, and maintain desktops, laptops, and peripheral devices. • Manage user accounts and permissions in Active Directory and Azure AD. • Support Microsoft 365 applications and services. • Assist with network connectivity issues (LAN, WAN, Wi-Fi). • Support remote users and workstations. • Document incidents, solutions, and technical procedures.
Requirements: Must Have • At least 1 year of experience in an IT Support, Help Desk, or Service Desk role. • Hands-on experience with Microsoft Windows environments. • Experience supporting Microsoft 365 products and services. • Experience working with Active Directory. • Strong troubleshooting skills for hardware and software issues. • Excellent customer service and user support skills. Advantage • Experience with Azure Active Directory (Entra ID). • Basic knowledge of networking concepts (LAN/WAN/Wi-Fi). • Experience with Priority ERP. • Experience in a manufacturing or industrial environment.
Questions about this role
- This listing did not state a salary. We only show pay when the employer publishes it.
- At least 1 year of experience in an IT Support, Help Desk, or Service Desk role, Hands-on experience with Microsoft Windows environments, Experience supporting Microsoft 365 products and services, Experience working with Active Directory, Strong troubleshooting skills for hardware and software issues