Junior IT Support (Part time/hourly)
Posted Jun 15 · 38 applicants
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The role in plain words
This part-time role involves providing first-line technical support for hardware, software, and connectivity issues across Windows and macOS environments. You will configure and maintain devices, assist with user account setups, and track support requests using a ticketing system. Work takes place on-site in Jerusalem for about 20 hours per week.
- Experience supporting Windows environments
- Experience supporting macOS environments
- Experience with Microsoft Office 365
- Experience with SharePoint/OneDrive
- Minimum of 2 years' experience in an IT support, help desk, or similar technical support role
- Familiarity with AI platforms (e.g., ChatGPT, Claude, Gemini, etc.)
- Relevant certifications or technical training
- Experience with identity management tools – e.g JumpCloud, Okta, Azure AD (Entra)
- Demonstrated self-learning ability and a passion for technology
Extracted from the job description · kept up to date automatically
Who this suits
This role suits someone with at least 2 years of IT support experience who is proficient with both Windows and macOS as well as Microsoft Office 365. It is less ideal for candidates looking for full-time work or a fully remote position.
Full job description
Original listing · kept for referenceJunior IT Support (Part-Time / Hourly)
Location and Employment Type: Jerusalem (on-site, 2-3 days per week). Flexible part-time schedule of approximately 20 hours per week, with a guaranteed minimum of 10 hours weekly.
Compensation: Hourly rate: ₪60–₪70 per hour (depending on experience and qualifications).
Position Overview
OurCrowd is seeking a motivated and service-oriented Junior IT Support person to support our IT team on a part-time basis. The candidate will provide hands-on technical support to end users, assist with configuring and deploying new systems, and troubleshoot hardware and software issues. This role is well-suited to someone with strong technical aptitude, excellent problem-solving skills, and a customer-focused mindset. We are looking for experienced candidates.
Responsibilities:
• Provide first-line IT support for hardware, software, and connectivity issues.
• Configure and maintain new laptops, mobile devices, and peripheral equipment.
• Troubleshoot and resolve issues in Windows and macOS environments.
• Log, track, and update support requests using the organization's ticketing system.
• Assist with user account setup, access requests, and basic system admin tasks.
Requirements:
• Mandatory: experience supporting both Windows and macOS environments and Microsoft Office 365, SharePoint/OneDrive.
• Minimum of 2 years' experience in an IT support, help desk, or similar technical support role.
• Strong troubleshooting and problem-solving abilities.
• Familiarity with ticketing/help desk systems.
• Working knowledge in English.
• Ability to work effectively under pressure and manage multiple priorities.
• Strong customer service orientation and interpersonal skills.
Preferred
• Familiarity with AI platforms (e.g., ChatGPT, Claude, Gemini, etc.).
• Relevant certifications or technical training.
• Experience with identity management tools – e.g JumpCloud, Okta, Azure AD (Entra)
• Demonstrated self-learning ability and a passion for technology.
Questions about this role
- This listing did not state a salary. We only show pay when the employer publishes it.
- On-site
- Experience supporting Windows environments, Experience supporting macOS environments, Experience with Microsoft Office 365, Experience with SharePoint/OneDrive, Minimum of 2 years' experience in an IT support, help desk, or similar technical support role