Senior Manager, Business Applications

About the role: The Senior Manager, Business Applications at Forter is a high-impact manager role that manages the Financial Systems team and oversees the systems and processes powering our entire revenue lifecycle and financial operations. Sitting within the Finance department and reporting to the VP Finance Operations , you will combine deep Q2C process expertise with hands-on systems knowledge to drive the design, implementation, and continuous improvement of our enterprise business applications. You will be a trusted cross-functional partner to Finance, Revenue Operations, Legal, Product and IT - translating business needs into scalable, well-integrated systems. If you thrive at the intersection of strategy and execution and are passionate about transforming operations through technology, this role is for you. What you'll be doing: Quote-to-Cash Ownership & Delivery: • Own the end-to-end Q2C process and systems lifecycle • Lead Q2C system projects from requirements and stakeholder alignment through UAT and rollout • Ensure seamless integrations between Salesforce and other GTM SW and tools, AI solutions, billing and finance systems • Identify and resolve bottlenecks that impact revenue velocity, financial accuracy, or audit-readiness • Drive automation and process standardization, balancing business flexibility with control • Define KPIs and success metrics to measure operational improvements and business impact Cross-functional Collaboration: • Act as the primary IS point of contact for VP Finance Operations on all Q2C topics • Partner with Finance, Legal, and Revenue Operations to define and continuously improve Q2C workflows, policies, and controls • Translate business requirements into actionable technical specifications. • Drive change management, user adoption, and training across impacted teams Financial Systems Management: • Own and manage the NetSuite ERP platform, including configuration, integrations, upgrades, and day-to-day operations in partnership with Finance • Manage and optimize the full suite of financial tools — including FP&A tools, procurement platform (Zip), travel and expense platform, DocuSign and more — ensuring seamless integrations, policy compliance, and a strong user experience across all platforms • Drive data integrity and seamless integrations between financial systems (NetSuite, FP&A tools, Zip, T&E, DocuSign) and the broader enterprise tech stack • Partner with Finance leadership to evaluate, implement, and optimize financial systems in support of Forter’s growth and reporting requirements • Lead, mentor, and grow the Financial Systems team, setting clear goals, managing day-to-day priorities, and fostering a culture of ownership and continuous improvement What you'll need: • 8+ years of experience in Business Applications, Enterprise Systems, or Revenue/Finance Operations • Hands-on experience with Salesforce and NetSuite • Proven experience leading Quote-to-Cash transformation projects in a high-growth SaaS environment • 2+ years of people management experience, including setting priorities, supporting team development, and driving accountability. • Strong project management skills - able to drive complex, multi-stakeholder initiatives independently • Excellent communication skills - comfortable engaging with Finance leadership and technical teams alike • Ability to balance strategic thinking with hands-on execution • Experience with AI-driven automation or process optimization initiatives • Experience in SaaS, fintech, or high-growth technology companies It'd be really cool if you also: • Hands-on experience Familiarity with subscription business models and revenue operations • Background in process redesign and operational excellence methodologies About Us: Commerce is evolving faster than the systems built to support it. Agentic AI is redrawing how people buy. Customer expectations have a new ceiling. And bad actors are evolving alongside every advancement. Forter was built to meet this moment — and stay ahead of it. We are a human-first, AI-built company. Our technology analyzes patterns across a network of over 2 billion shoppers, delivering identity intelligence across the entire commerce journey — from sign-up to checkout to returns — that protects revenue and unlocks great customer experiences simultaneously. With Forter, businesses know who to trust, whether it’s humans or the agents shopping for them. The result: zero friction for the customers who matter. No revenue left behind. The world's most trusted brands — Nordstrom, Instacart, Priceline, Adobe, ASOS, and eBay among them — rely on Forter to get this right. Since 2013, we've raised $525M from investors including Tiger Global, Bessemer, Sequoia Capital, and Salesforce Ventures, and today we power commerce decisions for nearly 1 million businesses globally. We're more than fraud, payments and orchestration – we make trust a competitive advantage. Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: • Great Place to Work Certification (2021, 2022, 2023, 2024, 2025 ) • Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025 ) • Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025 ) • Anti-Fraud Solution of the Year at the Payments Awards ( 2024 ) Life as a Forterian: Forterians are, genuinely, some of the best people you'll work with. Smart, curious, and deeply good humans who care about the work and each other. That's not an accident — it's something we've been intentional about since day one, and it's the thing people mention most when they talk about why they stay. When you're surrounded by people like this, doing work that actually matters, it changes what a job can feel like. Forter was built on a simple but powerful conviction: when AI does its job, humans can do theirs better. That philosophy shapes our products and shapes how we work. AI is core to our workflows — not as a shortcut, but as a force multiplier that gives Forterians the space to focus their energy where human judgment is irreplaceable. We're a global team of 500+ people, with regional headquarters in New York, Tel Aviv, London, and Singapore, and employee presence across the US, Canada, Germany, France, Japan, China, and Australia. Our teams are cross-functional by design, and the work you do here is visible, consequential, and connected to the outcomes that matter. You'll have real ownership here and proximity to decisions. And we back that with investment in your growth — RSU offerings, L&D programs built around AI tools, and a culture of recognition rooted in our 4.5 day weeks (aka Forter’s Appreciation Fridays and Sundays). From team outings to local cultural celebrations, we mark the moments that matter — wherever you are in the world. We don't want Forter to be just another job. We want it to be the place you build. If you're ready to work on a problem that sits at the intersection of AI, commerce, and human trust, this is it. Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law. If you need assistance or an accommodation due to a disability, please email us at interviewaccommodation@forter.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process. Hybrid work: At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive. Forter's Applicant Privacy Policy