Support Partner JB-4123
Posted 30 days ago · 67 applicants
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The role in plain words
- Previous customer support or helpdesk experience
- Strong communication skills
- Solution-oriented approach
- SQL experience
- Quick grasp of complex software and technology
- Passion for soccer
Extracted from the job description · kept up to date automatically
Who this suits
Full job description
Original listing · kept for referenceOur support department is looking for a Support Partner to work on shifts.
As a Support partner, you’ll play a key role on our support team, ensuring clients receive exceptional assistance with our products and services:
Client Support: Handle inquiries via email, phone, and chat with professionalism and accuracy.
Problem Solving: Work closely with technical teams to resolve customer issues and improve our products.
Knowledge Development: Become an expert in our products to deliver valuable guidance and solutions.
Documentation: Maintain support resources like FAQs and guides.
Customer Feedback: Help us understand customer needs and drive ongoing improvement.
Previous customer support or helpdesk experience
Strong communication skills and a solution-oriented approach
SQL experience is essential, with a quick grasp of complex software and technology
Skilled at staying organized and managing multiple tasks under pressure
Proficient in English; Russian is an advantage
Bachelor’s degree or relevant certifications are desirable
Passion for soccer is a big plus
Questions about this role
- This listing did not state a salary. We only show pay when the employer publishes it.
- Previous customer support or helpdesk experience, Strong communication skills, Solution-oriented approach, SQL experience, Quick grasp of complex software and technology