IT Support Specialist (Temporary Position)

Prisma-Photonics is a rapidly growing startup company, developing the next-generation smart-infrastructure solution based on novel fiber-sensing technology (smart roads, smart cities, perimeters, and grid monitoring, etc.). The company offers an award-winning disruptive solution; a “sensor free” approach to smart infrastructure. The company is VC backed and in the revenues stage.

Combining pioneering technology in optical fiber sensing with state-of-the-art machine learning, we help prevent environmental disasters, protect human lives, and keep critical energy and transportation backbones running smoothly.

We are seeking a motivated and service-oriented IT Help Desk professional to join our team on a temporary 4-month contract. The successful candidate will provide day-to-day IT support to employees, ensure the smooth operation of end-user systems, and contribute to maintaining a productive and efficient work environment.

This role offers an excellent opportunity to gain hands-on experience in a dynamic, fast-paced startup environment while supporting a global workforce.

What You’ll Do:

• Provide first-line technical support to company employees.

• Troubleshoot and resolve hardware, software, and connectivity issues.

• Install, configure, and maintain laptops, desktops and peripherals

• Manage user accounts, permissions, and access rights across organizational systems.

• Support and administer Microsoft 365, Google Workspace and Active Directory

• Maintain and track IT equipment inventory and asset records.

• Escalate complex issues when required and follow through to resolution.

• Assist with onboarding and offboarding processes from an IT perspective.

What You Bring:

• Relevant education such as IT certification, technical diploma, or equivalent training.

• Previous experience in IT-related roles – an advantage.

• Hands-on experience supporting Windows, macOS, and Linux environments.

• Familiarity with Microsoft 365, Google Workspace, Active Directory, and Azure AD.

• Strong communication and customer service skills.

• Ability to learn new technologies quickly and adapt to changing priorities.

• Strong problem-solving and troubleshooting abilities.

• Ability to work independently and take ownership of tasks.

• High level of organization and attention to detail.

• Availability to provide emergency support outside standard working hours when necessary.

• Ability to support global users across different time zones.

• Experience with ticketing systems (e.g., Jira, ServiceNow, Zendesk) - an advantage.