CS Processes Specialist
Posted Jun 22 · 98 applicants
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The role in plain words
- Bachelor's degree
- Proven experience in developing and delivering training programs
- Background in customer service
- Fluent English (written and spoken)
- Experience working in a global company
Extracted from the job description · kept up to date automatically
Who this suits
Full job description
Original listing · kept for referenceZIM Integrated Shipping Services is a global container shipping company connecting more than 300 ports across over 90 countries. At ZIM, our culture is driven by a Can-Do mindset, agility, collaboration, and results-driven thinking, empowering people to make a real impact.
Are you looking for a role with global impact in Customer Service & Customer Experience?
Join a global, dynamic role and make an impact on customer experience worldwide! 🌍🚢⚓
Are you passionate about training, process improvement, and customer service excellence?
We’re looking for a Customer Service Processes Specialist to join our team and lead global initiatives in training and service optimization.
What you’ll be doing:
🚀 Training & Development
• Design and deliver training programs for customer service managers and representatives across global locations
• Develop structured training materials and learning solutions
🔄 Process Improvement
• Lead the development, implementation, and continuous improvement of customer service processes worldwide
• Analyze existing workflows and identify opportunities to enhance systems, tools, and customer experience
🤝 Cross-functional Collaboration
• Work closely with global and local stakeholders across the organization
📍 Location: Matam Park, Haifa (Hybrid model – 1 day per week from home)
📅 Working days: Sunday–Thursday
What we’re looking for:
✔ Bachelor’s degree – required
✔ Proven experience in developing and delivering training programs – required
✔ Background in customer service – required
✔ Fluent English (written and spoken) – a must
✔ Experience working in a global company – an advantage
Questions about this role
- This listing did not state a salary. We only show pay when the employer publishes it.
- Bachelor's degree, Proven experience in developing and delivering training programs, Background in customer service, Fluent English (written and spoken)