Support Engineer

Description

We are

At Cross River, we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely.

With 900+ employees worldwide and an R&D center of over 160 employees in Jerusalem - we’re reshaping how financial technology is developed and delivered. .

THE ROLE

The Engineering Support team is dedicated to creating a positive onboarding experience for our customers. We guide them through the entire process - from initial setup to ongoing support.

Our team combines technical expertise with business orientation to deliver a seamless and effective experience.

This role requires ability to work full time from Sunday to Thursday during US EST hours with some flexibility

Who You Are

• You’re a people person with a strong sense of empathy for customers.

• You can read situations, understand team dynamics, and take initiative to get things done.

• You’re tech-savvy with a developer’s mindset and business-oriented, ensuring a positive customer experience.

• You have a customer-first mindset, ensuring their needs and experience are always your top priority.

What You’ll Actually Be Doing

• Support enterprise-level Partners and internal teams with technical onboarding and integration to our systems.

• Provide ongoing technical support, including troubleshooting, investigating error messages, resolving coding issues, and addressing errors related to system updates.

• Collaborate closely with internal departments such as Development, IT, NOC, Implementations, Operations, and Relationship Management.

Requirements

What You Bring to the Table

• Native-level fluency in both English and Hebrew (written and verbal) - Must

• Ability to work full time from Sunday to Thursday during US EST hours with some flexibility - Must

• The ability to go the extra mile when necessary

• The ability to participate in an on-call roster - Must

• 3+ year experience in technical customer-facing support role - Must

• Coding experience (e.g., C#, Python, Java) or a development background.

• Ability to identify when processes need to be established or updated.

• Working knowledge of API integrations (REST API).

• Database experience with SQL queries and reading log files.

• Proficiency with CRM tools such as ServiceNow and Jira

• Familiarity with network concepts (e.g., firewalls), Postman, Kibana logs, Webhooks, Swagger

• Strong problem-solving skills, technical expertise, and ability to explain complex issues clearly to both technical and non-technical users.

• Experience in banking or fintech - An advantage

WHY YOU’LL LOVE WORKING HERE

• Flexible hybrid work model: three days a week at our Jerusalem office

• Monthly wellness reimbursement – from therapy to gel manicure, it's up to you

• Full Keren Hishtalmut, private health and dental insurance

• Volunteer days, donation matching, Yoga and Pilates

• A supportive, collaborative culture that puts our people first

NEXT STEP

Hit Apply!

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