Software support specialist

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot our software and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

Responsibilities

• Daily support of services and softwares in client side

• Participating in developing softwares and solutions

• Contact customers

• Performing administrative tasks about the work

Position Requirements

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

• Familiarity with Windows 2012R2/2016 Server

• Strong understanding of IP, TCP/IP, and other network administration protocols.

• Familiarity with Microsoft Windows IIS

• .Net programming skills/experience (C#)

• Minimum intermediate English language skills

• Hands-on experience with Windows

• Ability to diagnose and troubleshoot basic technical issues

• BS degree in Information Technology, Computer Science or relevant field

Advantages

• Familiarity with SQL server 2014/2016, SQL, PL-SQL programming experience

• Experience working in projects

• Experience with DataCapture system implemetation or support

• Familiarity with remote desktop applications and help desk software (eg. Zendesk)

• Excellent problem-solving and communication skills

• Ability to provide step-by-step technical help, both written and verbal

What We Offer

• Competitive wages

• Young, dynamic team, friendly corporate culture

• Experience of global market leader solutions and technologies

• Career opportunities