Solution Expert
Posted Jun 15 · 0 applicants
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The role in plain words
This role acts as a technical advisor for customers during their onboarding process. You will be responsible for configuring the software, leading technical implementation sessions, and handling integrations. You will also collaborate closely with Customer Success, Support, and Product teams to ensure client satisfaction.
- 3+ years in a highly technical, customer-facing role in SaaS
- 3+ years of proven experience with implementing software/SaaS platforms
- Fluent in English (both written and verbal)
- Strong analytical skills and data-oriented personality
- Proven experience and in-depth knowledge of CRM systems (Salesforce/ Hubspot/ Dynamics)
- Experience with ERP and Billing tools and systems
Extracted from the job description · kept up to date automatically
Who this suits
This role suits individuals with at least three years of experience in a highly technical, customer-facing SaaS role who have deep knowledge of CRM systems like Salesforce, HubSpot, or Dynamics. It is less ideal for those who prefer purely back-end technical work without direct client interaction or project management responsibilities.
Full job description
Original listing · kept for referenceDealHub is a leading provider of sales engagement and revenue optimization solutions, empowering businesses to streamline their sales processes and drive growth. As a company that advocates a customer-first approach, we're known for our professional Success team and are hiring a Solution Expert. As a Solution Expert you will act as the technical trusted advisor for the customer and be responsible for building the solution and leading the onboarding process through implementation, configuration, and integrations. You will also be responsible for configuring the software, answering questions, leading technical sessions and ensuring the client is satisfied with the solution. You'll work closely with Customer Success, Support, and Product teams, and will be the go-to person for any technical solutions. It's a great opportunity for those who are thrilled by the combination of customer-facing and technical and logical processes.
Requirements: • 3+ years in a highly technical, customer-facing role in SaaS - a must. • 3+ years of proven experience with implementing software/SaaS platforms - a must. • Fluent in English (both written and verbal). • Strong analytical skills and data-oriented personality. • Proven experience and in-depth knowledge of CRM systems (Salesforce/ Hubspot/ Dynamics). • Experience with ERP and Billing tools and systems - great advantage. • Excellent communication skills and a customer-oriented approach. • Strong project management skills and ability to manage multiple tasks. • Great ambitious and problem-solving attitude. • Graduated in relevant fields (Information Technology/ Industrial Engineering/ Information Systems).
Questions about this role
- This listing did not state a salary. We only show pay when the employer publishes it.
- Hybrid
- 3+ years in a highly technical, customer-facing role in SaaS, 3+ years of proven experience with implementing software/SaaS platforms, Fluent in English (both written and verbal), Strong analytical skills and data-oriented personality, Proven experience and in-depth knowledge of CRM systems (Salesforce/ Hubspot/ Dynamics)