Head of Operations

Company Description We are a pioneering technology solutions provider dedicated to transforming the Fintech landscape. We design, build, and integrate high-performance infrastructure—ranging from advanced Information Systems and tailored CRM platforms to cloud-based VoIP and communication suites. By bridging the gap between cutting-edge technology and financial services, we empower financial institutions, brokers, and fintech enterprises to streamline their operations, scale seamlessly, and deliver exceptional client experiences.

Driven by innovation and industry expertise, we don't just provide software; we build the technological backbone that keeps financial markets moving. Join us in shaping the future of global fintech infrastructure.

Qualifications

• 3+ years in an operations, IT support, or systems administration role, ideally in a call center, Business Process Outsourcing, or multi-brand online business environment

• Hands-on experience administering CRM platforms (user provisioning, roles/permissions, lead pool configuration) - experience with multiple concurrent CRM instances a plus.

• Working knowledge of VoIP/dialer platforms, SIP trunking and call routing concepts

• Comfortable troubleshooting VPN, browser, remote-desktop (AnyDesk), and network connectivity issues for non-technical end users

• Familiarity with Jira or similar ticketing/issue-tracking tools for bug reporting and follow-up

• Basic exposure to mobile app release processes (build handoff, app store submission) - no development experience required (advantage)

• Strong cross-functional coordination skills; able to brief C-level stakeholders (CEO/CTO) clearly and concisely on system status and blockers

• Excellent written and verbal English communication

• Proficiency with AI tools for productivity and troubleshooting (e.g., ChatGPT, Claude); experience with Claude Code or similar AI coding/agentic tools is a strong advantage

• Ability to work flexible hours covering European and LATAM time zones

• Highly organized, calm under pressure, and comfortable being the single point of accountability across dev, IT, QA, and vendor teams