Project Manager Contact Center (10251)
Posted 30 days ago · 0 applicants
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The role in plain words
This role involves managing the end-to-end delivery of cloud-based telephony and contact center systems from initial planning through deployment and post-go-live support. The day-to-day responsibilities include leading full lifecycle project delivery, managing agent platforms, and coordinating cross-functional matrix teams of engineers, vendors, and customer stakeholders.
- Minimum 3 years of experience in Project Management
- Familiarity with Project Management methodologies (Agile / Waterfall / hybrid)
- Experience leading and managing matrix teams
- Industrial Engineering degree
Extracted from the job description · kept up to date automatically
Who this suits
This role suits project managers with at least three years of experience who have a background in telephony, contact center, or CRM-related projects. It is less ideal for those without experience managing matrix teams or those lacking familiarity with project management methodologies like Agile or Waterfall.
Full job description
Original listing · kept for referenceProject Manager – Telephony & Contact Center Systems Implementation
Bynet Communications is hiring a Project Manager to lead the implementation of Telephony and Contact Center systems. This role is responsible for managing end-to-end delivery of cloud-based telephony platforms and contact center solutions – from initial planning through deployment, handover, and post-go-live support.
Key Responsibilities:
• Lead full lifecycle project delivery of Telephony and Contact Center systems
• Manage cloud-based telephony infrastructure and contact center agent management platforms
• Own projects from planning and design through implementation and customer delivery
• Provide ongoing support during post-implementation changes and enhancements
• Coordinate cross-functional and matrix teams including engineering, vendors, and customer stakeholders
Requirements:
• Minimum 3 years of experience in Project Management
• Experience in Telephony, Contact Center, or CRM-related projects – required
• Familiarity with Project Management methodologies (Agile / Waterfall / hybrid)
• Experience leading and managing matrix teams
• Industrial Engineering degree – an advantage
Questions about this role
- This listing did not state a salary. We only show pay when the employer publishes it.
- Minimum 3 years of experience in Project Management, Familiarity with Project Management methodologies (Agile / Waterfall / hybrid), Experience leading and managing matrix teams