HELP DESK TIER 1 241758
Posted 12 days ago · 0 applicants
Saving, applying or scoring takes a few seconds to set up your free account.
The role in plain words
This role provides Tier 1 technical support to business customers by troubleshooting user issues and managing service tickets. Day-to-day tasks include supporting Microsoft 365 environments, managing Active Directory and Entra ID permissions, performing backup tasks, and diagnosing basic network issues.
- At least 1 year of experience in a Help Desk or Technical Support role
- Experience working with Microsoft 365
- Experience with Active Directory
- Familiarity with Windows 10/11 and Microsoft Office
- Basic knowledge of TCP/IP, DNS, and DHCP
- Experience working for an IT integration company or an IT services provider
- Experience with Microsoft Entra ID
- Familiarity with SharePoint and OneDrive
- Experience with RMM tools and endpoint management
- Familiarity with Microsoft Dynamics CRM
Extracted from the job description · kept up to date automatically
Who this suits
This position suits entry-level to junior IT support professionals with at least one year of help desk experience and strong customer service skills. It is less ideal for candidates seeking advanced system engineering roles or those without experience in Microsoft environments.
Full job description
Original listing · kept for referenceI am hiring a Help Desk Tier 1 for a company located in Bnei Brak!
Responsibilities
• Provide technical support to business customers.
• Troubleshoot and resolve user issues.
• Support Microsoft 365 environments.
• Handle backup-related tasks.
• Manage users and permissions in Active Directory and Microsoft Entra ID.
• Troubleshoot basic network issues.
• Open, document, and follow up on service tickets until resolution.
• Work with the System Administration team when needed.
Requirements
Must have:
• At least 1 year of experience in a Help Desk or Technical Support role.
• Experience working with Microsoft 365.
• Experience with Active Directory.
• Familiarity with Windows 10/11 and Microsoft Office.
• Basic knowledge of TCP/IP, DNS, and DHCP.
• Strong customer service skills and experience supporting business customers.
• Ability to learn independently and work well as part of a team.
Nice to have:
• Experience working for an IT integration company or an IT services provider.
• Experience with Microsoft Entra ID.
• Familiarity with SharePoint and OneDrive.
• Experience with RMM tools and endpoint management.
• Familiarity with Microsoft Dynamics CRM.
• Knowledge of information security solutions.
What we offer
• A chance to work in an advanced technology environment.
• Exposure to a wide range of technologies and business customers.
• Opportunities for professional growth and career development.
• A professional, supportive, and friendly team.
Questions about this role
- This listing did not state a salary. We only show pay when the employer publishes it.
- At least 1 year of experience in a Help Desk or Technical Support role, Experience working with Microsoft 365, Experience with Active Directory, Familiarity with Windows 10/11 and Microsoft Office, Basic knowledge of TCP/IP, DNS, and DHCP