Support Operations Lead
Posted Jun 17 · 0 applicants
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The role in plain words
This role focuses on leading support operations for financial technology infrastructure, managing customer and technical support workflows. Day-to-day responsibilities include building dashboards, conducting data analysis, managing projects, and working with platforms like ServiceNow or Jira Service Management. The position requires collaborating with global stakeholders and operating during some US working hours.
- Native-level fluency in both English and Hebrew (written and verbal)
- Bachelor's degree in Business Administration, Information Systems, Engineering, or related field
- 5+ years of experience in Support Operations, Customer Support, Technical Support, Business Operations, or related roles
- Experience working with support platforms such as ServiceNow, Jira Service Management, Monday or similar tools
- Strong analytical skills with experience in reporting and dashboard development
- Experience supporting global support organizations
- Knowledge of automation platforms and AI-driven support solutions
- Familiarity with Power Automate
Extracted from the job description · kept up to date automatically
Who this suits
This role suits experienced professionals with at least 5 years in support or business operations who are fluent in both English and Hebrew. It is less ideal for candidates looking for a standard local schedule, as it requires availability during US hours from Sunday to Thursday.
Full job description
Original listing · kept for referenceWe are At Cross River, we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely. With 900+ employees worldwide and an R&D center of over 160 employees in Jerusalem - we’re reshaping how financial technology is developed and delivered. .
Requirements: What You Bring to the Table • Native-level fluency in both English and Hebrew (written and verbal) - Must • Bachelor's degree in Business Administration, Information Systems, Engineering, or related field- Must • 5+ years of experience in Support Operations, Customer Support, Technical Support, Business Operations, or related roles- Must • Experience working with support platforms such as, ServiceNow, Jira Service Management, Monday or similar tools- Must • Strong analytical skills with experience in reporting and dashboard development- Must • Advanced proficiency in data analysis tools- Must • Proven project management experience • Excellent communication and stakeholder management skills • Availability working in some US hours Sunday - Thursdays Preferred Qualifications • Experience supporting global support organizations. • Knowledge of automation platforms and AI-driven support solutions. • Familiarity with Power Automate.
Questions about this role
- This listing did not state a salary. We only show pay when the employer publishes it.
- Hybrid
- Native-level fluency in both English and Hebrew (written and verbal), Bachelor's degree in Business Administration, Information Systems, Engineering, or related field, 5+ years of experience in Support Operations, Customer Support, Technical Support, Business Operations, or related roles, Experience working with support platforms such as ServiceNow, Jira Service Management, Monday or similar tools, Strong analytical skills with experience in reporting and dashboard development