Support Engineer
Posted Jun 17 · 0 applicants
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The role in plain words
This role involves providing technical, customer-facing support for financial infrastructure solutions, including API integrations and database queries. Day-to-day tasks include reading log files, using tools like Jira, Postman, and Kibana, and explaining complex technical issues to both technical and non-technical users. The position requires working full-time during US EST hours from Sunday to Thursday, as well as participating in an on-call roster.
- Native-level fluency in both English and Hebrew (written and verbal)
- Ability to work full time from Sunday to Thursday during US EST hours
- Ability to participate in an on-call roster
- 3+ years experience in technical customer-facing support role
Extracted from the job description · kept up to date automatically
Who this suits
This role suits professionals with 3+ years of experience in technical support, strong API/SQL skills, coding experience, and native fluency in both English and Hebrew. It is less ideal for candidates looking for standard local working hours or those without a technical customer-support background.
Full job description
Original listing · kept for referenceWe are At Cross River, we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely. With 900+ employees worldwide and an R&D center of over 160 employees in Jerusalem - we’re reshaping how financial technology is developed and delivered. .
Requirements: What You Bring to the Table • Native-level fluency in both English and Hebrew (written and verbal) - Must • Ability to work full time from Sunday to Thursday during US EST hours with some flexibility - Must • The ability to go the extra mile when necessary • The ability to participate in an on-call roster - Must • 3+ year experience in technical customer-facing support role - Must • Coding experience (e.g., C#, Python, Java) or a development background. • Ability to identify when processes need to be established or updated. • Working knowledge of API integrations (REST API). • Database experience with SQL queries and reading log files. • Proficiency with CRM tools such as ServiceNow and Jira • Familiarity with network concepts (e.g., firewalls), Postman, Kibana logs, Webhooks, Swagger • Strong problem-solving skills, technical expertise, and ability to explain complex issues clearly to both technical and non-technical users. • Experience in banking or fintech - An advantage
Questions about this role
- This listing did not state a salary. We only show pay when the employer publishes it.
- Hybrid
- Native-level fluency in both English and Hebrew (written and verbal), Ability to work full time from Sunday to Thursday during US EST hours, Ability to participate in an on-call roster, 3+ years experience in technical customer-facing support role