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Technical Support Specialist

Upwind SecurityRamat Gan, Tel Aviv District, IsraelNot specifiedFull-timeSeniority: Mid-level

Posted 30 days ago · 0 applicants

Salary not listed for this role
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Willbi insight

The role in plain words

This role involves providing technical support to customers via Slack, chat, and email to troubleshoot and resolve complex cloud security product issues. You will diagnose technical problems, escalate critical cases to R&D or Product teams, and document solutions to help educate customers on product features.

Must-have
  • 1–3 years of experience in similar roles such as Technical Support, Technical Account Manager, or Escalation Engineer (not internal IT support roles)
  • Fluency in English (both written and spoken)
  • Experience in MySQL
  • Bachelor's degree in Engineering / Cyber Security
  • Experience with Cloud technologies, Containerization (Docker), networking, Linux and Kubernetes
Nice-to-have

    Extracted from the job description · kept up to date automatically

    Who this suits

    This role suits individuals with 1 to 3 years of external technical support experience, a bachelor's degree in engineering or cybersecurity, and strong hands-on experience with MySQL, Docker, Kubernetes, and cloud technologies. It is less ideal for those whose background is limited to internal IT support.

    Full job description

    Original listing · kept for reference

    Description

    Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters. With industry-leading efficiency and eBPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security. From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective cloud infrastructure protection. At Upwind, you’ll have the opportunity to think creatively, explore new ideas, and use your skills to make a meaningful impact on our growth.

    We’re looking for a highly skilled Technical Support Engineer to lead the charge in troubleshooting complex technical issues, ensuring exceptional customer satisfaction, and providing strategic solutions. You’ll play a key role in documenting solutions, escalating critical cases, and leveraging your cloud expertise to deliver unparalleled support and build strong, lasting relationships with our customers.

    Responsibilities

    • Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.

    • Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.

    • Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.

    • Create and update support documentation while logging all interactions in the support system.

    • Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support.

    Requirements

    • 1–3 years of experience in similar roles such as Technical Support, Technical Account Manager, or Escalation Engineer (not internal IT support roles) - Must

    • Fluency in English (both written and spoken).

    • Experience in MySQL - Must

    • Bachelor's degree in Engineering / Cyber Security,-Must.

    • Experience with Cloud technologies, Containerization (Docker), networking, Linux and Kubernetes - Must

    • Experience with OpenSearch, Grafana, and various analysis tools for troubleshooting - Must

    • Experience in cybersecurity, with an emphasis on cloud environments.

    • Ability to adapt and learn, working effectively both solo and within a team setting.

    About Upwind Security
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    Questions about this role

    • This listing did not state a salary. We only show pay when the employer publishes it.
    Upwind Security
    Posted 30 days ago · 0 applicants
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