Account Manager

Automat-it is an all-in AWS Premier Partner and Managed Services Provider specializing in the startup ecosystem. With over 800 customers and 500+ AWS certifications, Automat-it brings hands-on expertise in AI, DevOps, and FinOps to empower fast-paced startups to grow, deliver & win. Our customers save significant time-to-market and optimize their cloud performance and costs.

We work across EMEA and the US, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech.

We’re looking for an Account Manager who will manage a portfolio of Automat-it's strategic customers in Israel from the onboarding stage to assuring satisfaction while identifying business needs in the customer’s AWS environment.

📍 Work location: hybrid from Tel Aviv

Curious about what it's really like to work at Automat-it? Explore our benefits, culture, and what success in your first year could look like here.

If you are interested in this opportunity, please submit your CV in English.

Key Responsibilities:

• Identify Cost Optimization, upsell, cross-sell, and renewal opportunities, and the need for a Dedicated DevOps or FinOps service.

• Oversee a portfolio of assigned customers, develop new business from existing clients, and meet sales goals.

• Onboard new customers and guide them through onboarding, ensuring a smooth transition to our product or service. Provide training and resources to help them get started effectively.

• Act as the primary point of contact for assigned customer accounts. Develop a deep understanding of their business needs and objectives\proactively engage with them to understand their evolving needs, challenges, and goals.

• Gather feedback from customers regarding their experiences and needs. Relay this feedback to internal teams for continuous improvement.

• Encourage satisfied customers to become advocates by participating in case studies, testimonials, or referrals.

• Maintain and develop strategic vendor relations with AWS.

• Regularly attend business events and conferences to promote and educate prospective clients on the benefits of Automat-it.

Requirements:

• 3+ years of experience in Customer Success, Customer Engineering, or Account Management roles in a B2B SaaS company

• 2+ years of experience in sales of complex public cloud like AWS/GCP/Azure

• A proven, successful track record of generating revenue and closing business

• Experience working with or at startups/ISV companies

• In-depth experience with selling and supporting AWS services

• Demonstrated ability to engage and influence C-level executives

• Excellent written and verbal communication skills in English and Hebrew

• Excellent presentation and organizational skills

• Ability to work in a fast-paced environment

• Working experience with Salesforce or Hubspot - advantage

• AWS cloud certificated - advantage

• Knowledge or experience in FinOps - advantage

Automat-it is committed to fostering a workplace that promotes equal opportunities for all. We firmly believe that cultivating a diverse workforce is crucial to our success. Our recruitment decisions are grounded in your experience and skills, recognizing the value you bring to our team.