Technical Support Engineer

A high-growth cybersecurity pioneer engineering an advanced, contextual Cloud Infrastructure Security platform.

The company’s architecture synthesizes infrastructure logs and runtime operations data, translating complex system telemetry into actionable, high-fidelity insights for enterprise security departments.

Backed by substantial funding from the world's premier venture capital firms, the organization scales rapidly with several hundred employees locally.

The corporate R&D hub is based in Tel Aviv, operating under a hybrid framework that includes one day of remote work per week.

Position Overview-

• Technical Support Engineer / Tier-3 Escalation Specialist joining a high-caliber customer engineering squad, initially reporting directly to a remote manager in the US (with future transition under a local Global Support Manager).

• Serving as the primary technical focal point for global enterprise clients, diagnosing complex system anomalies, and driving end-to-end root-cause isolation.

• Navigating high-scale multi-cloud infrastructures, modern containerized orchestration layers, and distributed database ecosystems to resolve critical production bottlenecks.

• Collaborating intensely with Core R&D and Product Management cells to escalate unmapped product bugs, influence hotfixes, and optimize platform reliability.

• Authoring deep-dive technical documentation, troubleshooting runbooks, and product implementation guides to enrich the corporate knowledge base.

• Core Domain & Ecosystem- Technical Customer Engineering, Cloud Infrastructure Security, Kubernetes, AWS, Containerization (Docker), MySQL Databases, Log Analytics & Observability (OpenSearch, Grafana), Linux OS, Networking, and Systems Troubleshooting.

Requirements-

• Academic Background: B.Sc. in Computer Science, Software Engineering, Cyber Security, or a closely related technical discipline – Mandatory

• 1 to 3 years of experience operating in high-tier technical roles such as Technical Support (Tier 2/3), Technical Account Manager (TAM), or Escalation Engineer – Mandatory

• Hands-on engineering experience querying, optimizing, and troubleshooting relational databases, specifically MySQL – Mandatory

• Direct, production-grade technical familiarity with Cloud Environments (AWS), Containerization (Docker), Linux, Networking primitives, and Kubernetes orchestration – Mandatory

• Strong practical experience leveraging advanced log analysis and telemetry visualization utilities (including OpenSearch, Grafana, and modern debugging tools) – Mandatory

• Full professional fluency in English – Mandatory