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Salesforce Business Analyst

abraCenter, IsraelHybridFull-timeSeniority: Mid-level

Posted Jun 18 · 0 applicants

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Willbi insight

The role in plain words

This role acts as the primary link between business stakeholders and technical teams to deliver Salesforce solutions. Day-to-day responsibilities include leading discovery workshops, gathering requirements, managing the product backlog, and designing declarative Salesforce solutions. You will also lead user acceptance testing, change management, and user training to ensure platform adoption.

Must-have
  • 3+ years of hands-on Salesforce Business Analyst experience in a customer-facing environment
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Experience with ERD design, data modeling, and Salesforce security architecture (Profiles, Permission Sets, OWD, Sharing Rules)
  • Hands-on experience with Flow Builder, automation design, data migration, and data cleansing activities
Nice-to-have
  • Salesforce Business Analyst, Sharing & Visibility Designer, or Consultant certifications
  • Experience working in complex enterprise environments with multiple stakeholders

Extracted from the job description · kept up to date automatically

Who this suits

This role suits professionals with at least 3 years of Salesforce Business Analyst experience, functional expertise in Sales and Service Clouds, and a Salesforce Certified Administrator certification. It is less ideal for those without hands-on experience in Agile environments, Flow Builder, or data modeling.

Full job description

Original listing · kept for reference

abra is hiring for its Salesforce Unit – Salesforce Business Analyst We are looking for a talented and customer-focused Salesforce Business Analyst to lead the full delivery lifecycle, from business discovery through implementation and go-live. This role serves as the key link between business stakeholders and technical teams, transforming business challenges into scalable Salesforce solutions while driving projects end-to-end. Responsibilities: • Partner with business stakeholders to analyze processes, identify challenges, and define Salesforce-based solutions • Lead discovery workshops and gather business requirements • Translate business needs into user stories, process flows, functional specifications, and acceptance criteria • Own and manage the product backlog, sprint priorities, scope, and timelines throughout the project lifecycle • Design Salesforce declarative solutions, data models, and integration requirements in collaboration with technical teams • Lead User Acceptance Testing (UAT), defect management, change management, and user training activities • Drive successful platform adoption and ensure alignment between business objectives and delivered solutions

Requirements: • 3+ years of hands-on Salesforce Business Analyst experience in a customer-facing environment • Strong functional expertise in Salesforce Sales Cloud and Service Cloud • Proven ability to communicate effectively with both technical and non-technical stakeholders • Experience with ERD design, data modeling, and Salesforce security architecture (Profiles, Permission Sets, OWD, Sharing Rules) • Hands-on experience with Flow Builder, automation design, data migration, and data cleansing activities • Experience working in Agile/Scrum environments with Jira and Confluence • Relevant academic degree (Information Systems, Industrial Engineering, Business Administration, or related fields) • Salesforce Certified Administrator certification Nice to Have: • Salesforce Business Analyst, Sharing & Visibility Designer, or Consultant certifications • Experience working in complex enterprise environments with multiple stakeholders

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abra
Posted Jun 18 · 0 applicants
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