IT Specialist
Posted 24 days ago · 27 applicants
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The role in plain words
- A natural problem-solver who is eager to learn, highly organized, and genuinely service-oriented.
- Up to 1-2 years of experience in IT Support / Helpdesk / Tech Support.
- Comfortable troubleshooting macOS.
- A positive attitude, exceptional communication skills, and a strong commitment to delivering high-quality user support.
- Practical familiarity or hands-on experience with Identity Providers (IdP like Okta) and MDM solutions.
Extracted from the job description · kept up to date automatically
Who this suits
Full job description
Original listing · kept for referenceAt Gambit, we are building cutting-edge cybersecurity products that require top-tier infrastructure, seamless operations, and zero friction. As our team scales, we are looking for a motivated, tech-savvy Part-Time IT Support Specialist to join us and build a well-oiled IT function from the ground up.
In this role, you will be the face of IT at Gambit, taking full ownership of our day-to-day Helpdesk operations, system provisioning, and user support alongside a skilled DevOps team. We believe in high standards, real collaboration, and giving you the autonomy to learn and make a massive impact from day one.
About The Role
• Lead end-to-end IT onboarding every Monday- creating accounts, and ensuring new hires have everything they need to succeed from day one.
• Manage and prioritize the day-to-day user support pipeline, keeping a close eye on internal SLAs and delivering exceptional, friction-free service.
• Provision, manage, and audit user permissions and security groups across our core stack (Okta, GitHub, and Twingate).
• Deploy, configure, and troubleshoot modern corporate endpoints using Kandji / IRU.
• Take the reins on hardware inventory (laptops, peripherals), sync with external IT vendors, and ensure our office network/internet infrastructure runs flawlessly.
• Maintain and optimize our internal IT playbooks and technical documentation within Notion.
Requirements
• A natural problem-solver who is eager to learn, highly organized, and genuinely service-oriented.
• Up to 1-2 years of experience in IT Support / Helpdesk / Tech Support. (Brilliant juniors/students with strong technical affinity—we want to meet you too!).
• Comfortable troubleshooting macOS. Good knowledge of Windows or Linux is a strong advantage.
• A positive attitude, exceptional communication skills, and a strong commitment to delivering high-quality user support.
• Practical familiarity or hands-on experience with Identity Providers (IdP like Okta) and MDM solutions.
• High-level English and Hebrew (both written and verbal)
• Ability to be on-site on Mondays (Onboarding day) + flexibility for remote, on-call support on alternating Fridays (approx. once a month).
Questions about this role
- This listing did not state a salary. We only show pay when the employer publishes it.
- A natural problem-solver who is eager to learn, highly organized, and genuinely service-oriented., Up to 1-2 years of experience in IT Support / Helpdesk / Tech Support., Comfortable troubleshooting macOS., A positive attitude, exceptional communication skills, and a strong commitment to delivering high-quality user support., Practical familiarity or hands-on experience with Identity Providers (IdP like Okta) and MDM solutions.