VP Customer Success
Posted Jun 11 · 0 applicants
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The role in plain words
This role involves building and leading the customer success organization at a mobile gaming creative performance platform. The day-to-day responsibilities include designing customer growth systems, managing team managers, and driving measurable outcomes like net revenue retention, renewals, and account expansion. You will also collaborate closely with product, sales, finance, and executive teams to align customer strategies.
- 8–12+ years in Customer Success, Account Management, or post-sale revenue leadership
- Strong experience in team management, including managing managers
- Proven ownership of NRR, renewals, retention, and expansion
- Experience building customer success / customer growth systems from a messy or founder-led stage
- Strong track record in hiring, developing, and upgrading teams
Extracted from the job description · kept up to date automatically
Who this suits
This role suits senior post-sale revenue leaders with 8 to 12 or more years of experience who have a proven track record of managing managers and building customer success systems from early stages. It is less ideal for those seeking a traditional customer success role or those who prefer highly structured, non-startup environments.
Full job description
Original listing · kept for referenceAbout Sett Sett is a UA creative performance platform for mobile gaming. We build agentic AI systems that analyze performance data, generate diverse playable and video ad concepts, deploy them to ad networks, and continuously learn from the results. The full creative loop. Automated, and done better than humans only. The role As Sett scales, our customer organization becomes one of the company’s most critical growth engines. We are now looking for a VP Customer Success to build and lead that engine. This is not a classic Customer Success role. Your mission is to ensure that Sett’s customers do not just like working with us - they understand the value, achieve measurable outcomes, expand over time, and trust Sett as a strategic partner.
Requirements: • 8–12+ years in Customer Success, Account Management, or post-sale revenue leadership • Strong experience in team management, including managing managers • Proven ownership of NRR, renewals, retention, and expansion • Experience building customer success / customer growth systems from a messy or founder-led stage • Strong track record in hiring, developing, and upgrading teams • Strong ability to design and implement processes, workflows, and operating systems that drive measurable outcomes • High data discipline: dashboards, metrics, inspection, and accountability • Experience working closely with Product, Sales, Finance, and executive teams • Excellent communication skills with the ability to be clear, direct, and aligned across stakeholders • Ability to operate in high-speed, ambiguous startup environments
Questions about this role
- This listing did not state a salary. We only show pay when the employer publishes it.
- Hybrid
- 8–12+ years in Customer Success, Account Management, or post-sale revenue leadership, Strong experience in team management, including managing managers, Proven ownership of NRR, renewals, retention, and expansion, Experience building customer success / customer growth systems from a messy or founder-led stage, Strong track record in hiring, developing, and upgrading teams