Senior Operational Key Account Manager / Customer Service Manager VMI & One Source - Israel
Posted Jun 21 · 39 applicants
Saving, applying or scoring takes a few seconds to set up your free account.
The role in plain words
- Bachelor’s degree in a relevant field (Supply Chain, Industrial Engineering, Business Administration, or similar)
- Minimum of 5 years of experience in Customer Service and/or Supply Chain roles
- Proven experience managing teams and managers
- Experience working with global and/or strategic customers
- Advanced proficiency in Microsoft Office Suite (especially Excel)
- Experience with BI tools and data analysis
- Knowledge and experience in Purchasing and Inventory Planning processes
- Experience in a global company environment
Extracted from the job description · kept up to date automatically
Who this suits
Full job description
Original listing · kept for referenceJob Req Number: 117275
Time Type: Full Time
Senior Operational Key Account Manager /Customer Service Manager VMI & One Source – Israel
Reports to: General Manager
Direct Reports: Yes (Project Managers / Team Leads – VMI & One Source)
Department: Operations
Location: Kiryat Gat, Israel
Essential Duties And Responsibilities
Lead the customer service strategy in Israel and translate company vision into measurable departmental objectives
Directly manage Project Managers and Team Leads across VMI and One Source operations
Develop and maintain strong relationships with strategic customers, ensuring high levels of satisfaction
Identify and drive business development opportunities within existing customer accounts
Manage ongoing customer interactions, including meetings, business reviews, and status updates
Handle complex escalations and provide structured, long-term solutions
Ensure compliance with KPIs, SLAs, and service performance targets
Analyze operational performance and produce management reports to support decision-making
Drive continuous improvement initiatives and optimize cross-functional processes (Operations, Purchasing, Logistics, etc.)
Collaborate with global stakeholders across the organization
Lead training, coaching, and development of managers and teams
Ensure adherence to processes, policies, and data integrity standards
Manage workload distribution and prioritization at the departmental level
Oversee resource planning aligned with business needs
Perform additional duties as assigned
Supervisory Responsibilities
Direct management of Project Managers and/or Team Leads
Responsible for employee development, coaching, and performance evaluations
Support organizational growth and structure development
Minimum Required Qualifications
Education and/or Experience
Bachelor’s degree in a relevant field (Supply Chain, Industrial Engineering, Business Administration, or similar)
Minimum of 5 years of experience in Customer Service and/or Supply Chain roles
Proven experience managing teams and managers
Experience working with global and/or strategic customers
Computer Skills
SKILLS, KNOWLEDGE AND ABILITIES
Advanced proficiency in Microsoft Office Suite (especially Excel)
ERP system experience
Experience with BI tools and data analysis – advantage
Language Skills
Hebrew – Native
English – High level (verbal, written, and reading)
Mathematical Skills
Strong analytical and data analysis capabilities
Other Skills
Strong strategic thinking combined with hands-on execution abilities
Excellent leadership and team management skills
Strong interpersonal and customer-facing skills
Ability to work in a dynamic and complex environment
Strong decision-making and problem-solving capabilities
Ability to work cross-functionally with multiple stakeholders
Excellent written and verbal communication skills
Strong organizational and prioritization skills
Business orientation and financial understanding
Proactive, initiative-driven, and change leadership mindset
Preferred Qualifications
Strong advantage for experience in the Semiconductor industry (not necessarily in manufacturing roles)
Knowledge and experience in Purchasing and Inventory Planning processes
Experience in a global company environment
Travel Required
Travel may be required as needed
PHYSICAL DEMANDS
This position involves standard office work, including prolonged sitting, use of computers, and communication via phone and other office equipment.
WORK ENVIRONMENT
Dynamic office environment in Israel with multiple cross-functional interfaces, including work with both local and global teams. Noise levels are typically low to moderate.
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
Show more
Show less
Questions about this role
- This listing did not state a salary. We only show pay when the employer publishes it.
- Bachelor’s degree in a relevant field (Supply Chain, Industrial Engineering, Business Administration, or similar), Minimum of 5 years of experience in Customer Service and/or Supply Chain roles, Proven experience managing teams and managers, Experience working with global and/or strategic customers, Advanced proficiency in Microsoft Office Suite (especially Excel)