Customer Service Manager
Posted Jun 17 · 0 applicants
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The role in plain words
This role involves managing technical and logistical services for customers from product delivery to end-of-life. Day-to-day responsibilities include handling technical inquiries, tracking equipment repairs, planning materials, and coordinating overseas shipments. You will also hold regular status calls with customers and collaborate closely with internal engineering, procurement, and operations teams.
- Experience working with ERP systems
- Experience working with CRM systems
- Full proficiency in Office applications
- High level of English
- Strong organizational skills, attention to detail, and proactive customer-oriented approach
- Bachelor’s degree in Industrial Engineering and Management or Practical Engineer in Industrial Engineering and Management
- Previous experience in an industrial company in operational or business domains
Extracted from the job description · kept up to date automatically
Who this suits
This role suits individuals with strong organizational skills, experience using ERP and CRM systems, and a proactive customer-oriented approach. It is less ideal for those who do not have a high level of English proficiency or who prefer not to work in a highly collaborative, industrial environment.
Full job description
Original listing · kept for referenceWe are looking for
For our company site in Modiin, we are looking for a Customer Manager in the field of technical and logistical services, for a key and impactful role within the division. This position includes full responsibility for providing technical and logistical solutions to the company’s customers-from product delivery to end-of-life of the system
This is an opportunity to shape the customer experience, work with a variety of technical and operational interfaces, and be part of a professional team that operates in an environment of collaboration, excellence, and national security significance
In this role you will
Provide responses to technical inquiries and professional support in coordination with engineering and operations teams
Manage and follow up on equipment arriving from customers for repair
Plan materials and equipment for procurement requirements and preventive maintenance activities
Hold daily and weekly calls with customers to provide status updates and ensure system availability
Manage overseas shipments and close the service loop with the customer, including coordination with import/export functions
Maintain continuous collaboration with program managers, ILS, engineering, production planning, procurement, quality, and subcontractors
Requirements
Bachelor’s degree in Industrial Engineering and Management or Practical Engineer in Industrial Engineering and Management- Advantage
Previous experience in an industrial company in operational or business domains- Advantage
Familiarity with UAV systems- Advantage
Experience working with ERP and CRM systems
Full proficiency in Office applications
High level of English
Strong organizational skills, attention to detail, and proactive customer-oriented approach
Only relevant applications will be answered
#Modiin-Maccabim–Reut
Questions about this role
- This listing did not state a salary. We only show pay when the employer publishes it.
- On-site
- Experience working with ERP systems, Experience working with CRM systems, Full proficiency in Office applications, High level of English, Strong organizational skills, attention to detail, and proactive customer-oriented approach