Customer Support Specialist - Student Position
Posted Jun 17 · 0 applicants
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The role in plain words
This role serves as the first line of technical support, handling customer requests and ensuring compliance with SLAs. Day-to-day duties involve troubleshooting technical issues, working across departments like Engineering and DevOps, extending the knowledge base, and managing internal or external escalations.
- At least 3 semesters (1.5 years) left until graduation
- Proficient in English
- Customer facing experience in a B2B global company
- Knowledge of API management and bug reporting tools
- Great technical writing and verbal communication skills
Extracted from the job description · kept up to date automatically
Who this suits
This role suits students with at least 1.5 years remaining until graduation who have strong English skills, experience in B2B customer-facing roles, and familiarity with tools like Postman, Kibana, Jira, and Confluence. It is less ideal for candidates seeking fully remote work or those without a technical support background.
Full job description
Original listing · kept for referenceRapyd has unified payments, payouts and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless. We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let’s build the future of fintech together. Get the tools to grow globally at www.rapyd.net . Follow: Blog , Insta , LinkedIn , Twitter As a Tier 1 Customer Support you will be responsible for: • Be the first line of defense and escalation for any technical issues • Elegantly handle customer requests and maintain Rapyd’s SLA & customer satisfaction • Escalate and own issues internally and externally with service providers / partners • Extend our knowledge base • Work across departments (Engineering, DevOps, Prof Services, etc.) to resolve customer’s issues
Requirements: • At least 3 semesters (1.5 years) left until graduation • Proficient in English • Able to work independently from our regional office • Customer facing experience in a B2B global company • Knowledge of API management and bug reporting tools • Ability to work under pressure in a fast-paced environment • Great technical writing and verbal communication skills • Strong troubleshooting skills using multiple tools / logs correlation • Knowledge in the following tools: Postman, Kibana, Jira , Confluence. • Experience in the payments industry - Big Advantage Job Candidate Privacy Policy - https://www.rapyd.net/candidate-privacy-policy
Questions about this role
- This listing did not state a salary. We only show pay when the employer publishes it.
- On-site
- At least 3 semesters (1.5 years) left until graduation, Proficient in English, Customer facing experience in a B2B global company, Knowledge of API management and bug reporting tools, Great technical writing and verbal communication skills