Customer Success Manager
Posted 17 days ago · 37 applicants
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The role in plain words
This role serves as the primary point of contact for enterprise customers using an AI-powered cybersecurity SaaS platform. You will guide clients through onboarding, monitor account health, resolve technical issues, and drive renewals and account expansion. Additionally, you will collaborate with product and engineering teams to share customer feedback and help shape future product features.
- Proven experience in a customer-facing technical role such as Customer Success Manager, Customer Success Engineer, or Account Manager
- Excellent verbal and written communication skills in English
- Excellent verbal and written communication skills in Hebrew
- Strong problem-solving skills with the ability to explain technical concepts to both technical and non-technical audiences
Extracted from the job description · kept up to date automatically
Who this suits
This role suits professionals with prior customer-facing technical experience in a cybersecurity SaaS startup who are fluent in both English and Hebrew. It is less ideal for those seeking a fully remote position, as it requires working from the Tel Aviv office three days a week.
Full job description
Original listing · kept for referenceOne of our clients, a fast-growing cybersecurity startup developing an AI-powered SaaS platform that helps organizations improve their security operations and automate security workflows, is looking to hire a Customer Success Manager.
We are seeking a strategic, customer-focused professional with a proactive, can-do attitude to help enterprise customers maximize the value of an innovative cybersecurity platform. This role combines technical expertise with relationship management, guiding customers throughout their lifecycle from onboarding and adoption to long-term success and expansion.
Key Responsibilities
• Serve as the primary point of contact for customers, gaining a deep understanding of their technical environment, business objectives, and challenges.
• Develop and execute customer success strategies that drive product adoption and long-term value.
• Monitor account health, proactively identify risks, and resolve technical or operational issues before they escalate.
• Build trusted relationships with customer stakeholders and act as a strategic advisor.
• Lead onboarding and adoption initiatives to ensure customers successfully implement and leverage the platform.
• Drive customer renewals, minimize churn, and identify opportunities for account growth and expansion.
• Collaborate closely with Product and Engineering teams to communicate customer feedback, remove technical blockers, and contribute to future product enhancements.
What Success Looks Like
• Customers complete successful onboarding and achieve broad adoption across their security teams.
• Strong, trusted relationships are established with key stakeholders.
• Customer accounts remain healthy through proactive engagement and issue resolution.
• Expansion opportunities are generated through demonstrated product value and high customer satisfaction.
Requirements
• Proven experience in a customer-facing technical role such as Customer Success Manager, Customer Success Engineer, or Account Manager within a cybersecurity SaaS startup.
• Hands-on experience working with cybersecurity products or services, including SaaS solutions and AI-based technologies.
• Excellent verbal and written communication skills in both English and Hebrew.
• Strong problem-solving skills with the ability to explain technical concepts to both technical and non-technical audiences.
Company location: Tel Aviv. Hybrid work model: 3 days from the office and 2 days from home.
Questions about this role
- This listing did not state a salary. We only show pay when the employer publishes it.
- Hybrid
- Proven experience in a customer-facing technical role such as Customer Success Manager, Customer Success Engineer, or Account Manager, Excellent verbal and written communication skills in English, Excellent verbal and written communication skills in Hebrew, Strong problem-solving skills with the ability to explain technical concepts to both technical and non-technical audiences