Technical Support Engineer
Posted Jun 17 · 0 applicants
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The role in plain words
This role involves providing technical support to mission-critical customers via phone, email, and online chat. You will troubleshoot complex issues, take ownership of customer requests, and maintain deep knowledge of the company's video streaming products. Additionally, you will escalate newly discovered issues internally and occasionally assist Sales Engineers on site.
- B.S. degree in Information Technology, Computer Science, or equivalent professional experience
- 2 years of proven experience in Technical Support (Tier 1 or 2)
- Strong technical understanding and hands-on experience in a Linux environment
- Excellent communication skills in English
- proficiency in additional languages
Extracted from the job description · kept up to date automatically
Who this suits
This role suits a service-oriented professional with a B.S. degree or equivalent experience, at least two years in technical support, and strong hands-on Linux experience. It is less ideal for candidates seeking a purely development-focused role or those without a Linux background.
Full job description
Original listing · kept for referenceDescription
We are seeking a highly skilled Customer Support Engineer to join our technical team. In this role, you will be responsible for providing high-level technical support, troubleshooting complex issues, and ensuring a seamless service experience for the company’s mission-critical customers.
The ideal candidate is a methodical problem-solver with a strong technical background in Linux environments and a deep commitment to operational excellence.
About LiveU
LiveU is driving the live video revolution, providing live video streaming for TV, mobile, online and social media. Let your audience become part of your story with high-quality and flawless live video, transmitted from anywhere in the world, using our patented bonding and video transport technology. LiveU provides a consistent bandwidth and a reliable connection, enabling you to acquire, manage, and distribute high-quality remote live broadcasts.
Responsibilities:
Customer support Engineer.
Provide top-quality support for the company's customer service experience via phone, email, and online chat.
Take ownership of customer requests or issues, troubleshoot, provide assistance, and offer best practices.
Gain and maintain full knowledge of the company's' products and flows.
Support Sales Engineer on site as best advisor when needed.
Escalate and engage other groups or teams within the company with newly discovered requests and/or issues.
Requirements
Requirements
B.S. degree in Information Technology, Computer Science, or equivalent professional experience.
2 years of proven experience in Technical Support (Tier 1 or 2).
Strong technical understanding and hands-on experience in a Linux environment (Must).
Experience in Video, Online Streaming (CDN), or Telecommunications – a significant advantage.
Excellent communication skills in English (Must); proficiency in additional languages is an advantage.
Highly organized and methodical approach with a strong ability to "tie up loose ends" and monitor complex processes.
A service-oriented team player who thrives in a dynamic, fast-paced high-tech environment
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Questions about this role
- This listing did not state a salary. We only show pay when the employer publishes it.
- B.S. degree in Information Technology, Computer Science, or equivalent professional experience, 2 years of proven experience in Technical Support (Tier 1 or 2), Strong technical understanding and hands-on experience in a Linux environment, Excellent communication skills in English