Managed Services Engineer
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The role in plain words
- Fluent in both Hebrew and English (written and verbal)
- Experience in customer-facing technical support, managed services, IT, or related field
- Strong troubleshooting and problem-solving skills
- Excellent verbal and written communication skills
- Ability to manage multiple client accounts and priorities simultaneously
- Experience with cybersecurity awareness training or phishing simulation platforms
- Knowledge of networking, email systems, and on-premises environments
- Experience supporting SaaS applications
Extracted from the job description · kept up to date automatically
Who this suits
Full job description
Original listing · kept for referenceAbout NINJIO
At NINJIO, we're on a mission to make cybersecurity awareness engaging, effective, and impactful. We help organizations strengthen their security culture through innovative awareness training and phishing simulations that empower employees to recognize and respond to cyber threats.
We're looking for a Managed Services Engineer to join our Israel team. This is a client-facing role ideal for someone who enjoys building relationships, solving technical challenges, and delivering exceptional customer experiences.
Position Summary
As a Managed Services Engineer, you will be responsible for managing and delivering cybersecurity awareness training and phishing simulation campaigns for a portfolio of clients. You will serve as their trusted advisor, ensuring campaigns are executed successfully, providing technical support, delivering meaningful reporting, and helping clients maximize the value of the NINJIO platform.
This role combines customer success, technical troubleshooting, and campaign execution in a fast-paced, collaborative environment.
What You'll Do
Campaign Management
• Plan, build, and execute customized phishing simulations and cybersecurity awareness campaigns.
• Configure and launch training campaigns within the NINJIO platform.
• Ensure campaigns are delivered accurately and on schedule.
Client Success
• Serve as the primary point of contact for assigned client accounts.
• Build trusted relationships through proactive communication and strategic guidance.
• Advise customers on cybersecurity awareness best practices and platform optimization.
Technical Support
• Provide technical support via email, phone, and virtual meetings.
• Troubleshoot platform issues and manage remote connectivity for on-premises environments.
• Resolve technical issues independently and escalate complex cases with detailed analysis when needed.
Reporting & Insights
• Prepare and present regular client reports highlighting campaign performance, engagement, and ROI.
• Help customers understand key metrics and identify opportunities to improve their cybersecurity posture.
Platform Excellence
• Maintain deep knowledge of the NINJIO platform and product offerings.
• Ensure clients receive maximum value from their cybersecurity awareness program.
• Participate in team initiatives, continuous learning, and company projects.
Qualifications
Required
• Fluent in both Hebrew and English (written and verbal).
• Experience in customer-facing technical support, managed services, IT, cybersecurity, or a related field.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple client accounts and priorities simultaneously.
• Comfortable presenting to clients and explaining technical concepts to both technical and non-technical audiences.
• Strong organizational skills with exceptional attention to detail.
Preferred
• Experience with cybersecurity awareness training or phishing simulation platforms.
• Knowledge of networking, email systems, and on-premises environments.
• Experience supporting SaaS applications.
• Background in cybersecurity, IT administration, or information security.
What Success Looks Like
Within your first 90 days, you'll:
• Operate the platform independently.
• Successfully launch client campaigns from start to finish.
• Build strong working relationships with your assigned clients.
Within your first year, you'll:
• Independently manage a full portfolio of client accounts.
• Consistently deliver high-quality campaigns on time.
• Become a trusted advisor recognized by your clients.
Performance Measures
Success in this role is measured by:
• 100% of campaigns launched on schedule.
• Client satisfaction scores of 90% or higher.
• First-contact or independent issue resolution of 80% or higher.
Why Join NINJIO?
• Join an innovative and growing cybersecurity company making a real impact.
• Work with clients across a variety of industries.
• Collaborate with a talented, supportive international team.
• Opportunities for continuous learning and professional growth.
• Help organizations build stronger security cultures around the world.
If you're passionate about technology, enjoy working directly with customers, and thrive in a fast-paced environment, we'd love to hear from you.
Questions about this role
- This listing did not state a salary. We only show pay when the employer publishes it.
- Fluent in both Hebrew and English (written and verbal), Experience in customer-facing technical support, managed services, IT, or related field, Strong troubleshooting and problem-solving skills, Excellent verbal and written communication skills, Ability to manage multiple client accounts and priorities simultaneously