HelpDesk - 365

We are looking for a skilled and motivated Tier 2 IT Support Specialist to join our growing cloud operations team. This is not your typical end-user helpdesk role — you will be working directly with IT professionals and administrators , handling escalated technical cases, and supporting complex Microsoft 365 and cloud infrastructure environments. Key Responsibilities • Provide Tier 2 technical support for Microsoft 365 environments, including Exchange Online, SharePoint Online, Teams, OneDrive, and Intune . • Troubleshoot and resolve escalated issues from Tier 1 and internal IT teams. • Assist with configuration, monitoring, and administration of 365 services. • Support user identity and access management (Azure AD, permissions, and security policies). • Document technical procedures, incidents, and known issues for knowledge sharing. • Collaborate with the infrastructure and migration teams on ongoing projects. • Maintain strong adherence to SLAs and ensure minimal downtime for business-critical systems.

Requirements: Requirements • 2+ years of experience in IT support or helpdesk roles (Tier 2 or higher). • Solid knowledge of Microsoft 365 services (Exchange, Teams, SharePoint, Intune). • Familiarity with Azure AD, user management, and security configurations . • Strong troubleshooting and analytical skills. • Experience with Windows Server, Active Directory, and Group Policy . • Excellent communication and documentation skills (English – professional level).