Customer Success Manager
Posted 17 days ago · 0 applicants
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The role in plain words
This role involves managing and growing strategic customer accounts for the Abra cloud division. You will partner with customer stakeholders to identify business objectives, coordinate technical and financial resources, and advise on AWS cloud technologies and funding programs. Day-to-day responsibilities also include maintaining a sales pipeline, closing growth opportunities, and participating in Quarterly Business Reviews.
- At least 3 years of experience in customer success management
- Excellent English proficiency
- Experience working with Salesforce
- Excellent communication and interpersonal skills
- Familiarity with the Amazon environment
Extracted from the job description · kept up to date automatically
Who this suits
This role suits professionals with at least 3 years of experience in customer success management, excellent English proficiency, and experience using Salesforce. It is ideal for those who are proactive and collaborative, while it may be less suitable for individuals without a background in managing cloud-related customer accounts or those unfamiliar with CRM tools.
Full job description
Original listing · kept for referenceabra's abra cloud division is seeking an customer success manager to join our team in HaPnina 8 Ra'anana. We are looking for a Customer Success Manager (CSM) responsible for managing and growing strategic customer accounts while delivering an exceptional customer experience. The primary objective of this role is to drive customer value and sustainable growth for Abra cloud. The CSM will develop strong business, technical, and personal relationships with customers, leveraging a deep understanding of their industry, business objectives, technology environment, and challenges. By serving as a trusted advisor, the CSM ensures customers maximize the value of their partnership with Abra cloud. Key Responsibilities: • Partner with customer stakeholders to identify objectives, challenges, priorities, and success metrics, translating them into annual business plans and measurable KPIs. • Execute against customer plans by coordinating the appropriate technical, operational, and financial resources to ensure an outstanding customer experience. • Identify opportunities for customers to accelerate their business outcomes through AWS cloud technologies and Abra cloud services. • Advise customers on available cloud funding and credit programs to unlock additional value. • Maintain an accurate sales pipeline and successfully close growth opportunities. • Promote participation in customer satisfaction and NPS surveys. • Participate in Quarterly Business Reviews (QBRs) and provide clear summaries of customer engagement and progress.
Requirements: • At least 3 years of experience in customer success management • Excellent English proficiency • Experience working with: Salesforce Advantages: • Familiarity with the Amazon environment Personality requirements: • Professional, personable, and customer-focused. • Excellent communication and interpersonal skills. • Adaptable, confident, and able to build rapport with diverse stakeholders. • Eager to learn and continuously develop expertise. • Self-motivated, proactive, and effective at prioritizing responsibilities. • Collaborative team player. location: HaPnina 8 Ra'anana (hybrid)
Questions about this role
- This listing did not state a salary. We only show pay when the employer publishes it.
- Hybrid
- At least 3 years of experience in customer success management, Excellent English proficiency, Experience working with Salesforce, Excellent communication and interpersonal skills