Technician

Company Description iStore is an Apple Authorized Reseller based in Israel, dedicated to delivering an exceptional Apple experience to individual customers and businesses across the country. The company is deeply aligned with Apple’s values, focusing on high-quality products, services, and support. iStore provides tailored solutions and propositions for organizations seeking Apple devices and related services. The company also promotes career opportunities through dedicated channels, offering roles in retail, technical support, and business services. Team members join a dynamic environment centered around innovation, customer satisfaction, and continuous learning.

Role Description The Technician role is a full-time, on-site position located in Tel Aviv-Yafo. The Technician will diagnose, troubleshoot, and repair Apple devices, including iPhones, iPads, Macs, and accessories, following Apple’s authorized service procedures. Daily responsibilities include performing hardware and software checks, running diagnostic tools, documenting work in service systems, and ensuring accurate, timely repairs. The Technician will interact directly with customers to understand device issues, provide clear explanations of findings, and offer guidance on proper device use and maintenance. The role also involves collaborating with sales and customer service teams, maintaining a clean and organized workspace, and staying up to date with Apple product updates, repair standards, and security practices.

Qualifications

• Technical proficiency with Apple hardware and software, including basic troubleshooting, diagnostics, and repair of iOS and macOS devices.

• Strong customer service and communication skills, with the ability to explain technical information clearly and support customers in a respectful, inclusive manner.

• Attention to detail and organizational skills for documenting repairs, managing parts, and following standardized service workflows.

• Ability to work effectively on-site in a fast-paced retail and service environment, collaborating with colleagues and adapting to changing priorities.

• Willingness to learn and apply Apple-authorized repair procedures, with a commitment to quality, safety, and data privacy.

• Prior experience in electronics repair, IT support, or a similar technical role is beneficial.

• Comfort using service management tools and basic office software; familiarity with point-of-sale and inventory systems is an advantage.

• Fluency in Hebrew; working proficiency in English is an asset for understanding technical documentation and Apple resources.