Help Desk Support Representative
Posted 30 days ago · 0 applicants
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The role in plain words
- Computer technician with a professional certification or relevant vocational training
- At least one year of experience in a telephone support center as a Help Desk representative
- Knowledge and experience working with Microsoft systems such as Office, Outlook, and Windows
- Experience in network computer management and diagnostics, and user administration
- High proficiency in Hebrew
- Knowledge and experience with Android, Linux, iOS, and macOS
Extracted from the job description · kept up to date automatically
Who this suits
Full job description
Original listing · kept for referenceYour role will include:
Providing telephone support for computing and peripheral equipment issues, via remote control, including but not limited to:
Diagnosing and resolving hardware issues on computers
Diagnosing network and communication faults
Supporting software products unique to the Weizmann Institute of Science
Working with a variety of computing devices – PC, Mac, tablets, and smartphones
Diagnosing and resolving issues in off-the-shelf software and Windows operating systems
Working across multiple interfaces within and outside the Institute
Skills and abilities:
Computer technician with a professional certification or relevant vocational training – required
At least one year of experience in a telephone support center as a Help Desk representative – required
Knowledge and experience working with Microsoft systems such as Office, Outlook, and Windows – required
Experience in network computer management and diagnostics, and user administration – required
Knowledge and experience with Android, Linux, iOS, and macOS – advantage
High proficiency in Hebrew and English, written and spoken (including end-user support)
Strong service orientation and interpersonal communication skills
Ability to work independently and as part of a team
Ability to work under pressure and meet tight deadlines
Self-learning and ability to keep up to date independently
Willingness to work in shifts, including one Friday shift every few weeks
Willingness to work beyond standard hours when necessary
Questions about this role
- This listing did not state a salary. We only show pay when the employer publishes it.
- Computer technician with a professional certification or relevant vocational training, At least one year of experience in a telephone support center as a Help Desk representative, Knowledge and experience working with Microsoft systems such as Office, Outlook, and Windows, Experience in network computer management and diagnostics, and user administration, High proficiency in Hebrew