Technical Customer Support Representative
Posted 3 days ago · 0 applicants
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The role in plain words
- Hebrew at a native language level
- English at a native language level
- Customer support orientation with high analytical capabilities
- Strong interpersonal and problem-solving skills
- Flexible availability to work 24/7 rotational shifts (mornings, evenings, nights, weekends, holidays)
Extracted from the job description · kept up to date automatically
Who this suits
Full job description
Original listing · kept for referenceAbout the Role
We're seeking a 24/7 Technical Customer Support -Tier 1 to join our thriving start-up. This role offers a unique opportunity to work 4-5 shifts a week across three shifts-morning, evening, and nights-providing exceptional customer support. In your day-to-day tasks, you'll engage with a diverse range of customer inquiries, applying your analytical and problem-solving skills to ensure their needs are met effectively.
Key Responsibilities:
• Function as the primary customer contact for all incoming and assigned customer cases by providing technical support via phone, email, or other methods
• Escalate customer issues, and request assistance as appropriate.
• Monitor the global “Leak Dashboard”, contacting customers proactively to alert them about events detected by the system
• Address customers’ requests at all stages of engagement
• Acquire, maintain, and expand knowledge of WINT products, current support policies, and methods of support delivery, to quickly provide technically accurate and complete solutions
Required Skills & Experience:
• Hebrew and English at a native language level – MUST
• Customer support orientation with high analytical capabilities
• Strong interpersonal skills necessary to interact with customers
• Strong problem-solving skills
• Ability to work independently and as part of a team.
• Ability to manage multiple competing priorities, and work effectively under pressure
• Available to work from home or office.
• Flexible availability for a variety of shifts including mornings, evenings, nights, weekends, and holidays.
Reporting to:
Tier 1 Team Leader
Location:
Rosh HaAyin- Hybrid
Questions about this role
- This listing did not state a salary. We only show pay when the employer publishes it.
- Hebrew at a native language level, English at a native language level, Customer support orientation with high analytical capabilities, Strong interpersonal and problem-solving skills, Flexible availability to work 24/7 rotational shifts (mornings, evenings, nights, weekends, holidays)