Customer Support Representative
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The role in plain words
- Fluent in Hebrew, Russian, and English
- Proven experience in customer support or client service roles
- Proficient in Microsoft Office (Word, Excel) and general computer applications
- Excellent interpersonal and communication skills
Extracted from the job description · kept up to date automatically
Who this suits
Full job description
Original listing · kept for referenceJob Title: Customer Support Representative
📍 Location: Tel Aviv, Israel
🕒 Employment Type: Full-Time
We are a fast-growing Fintech company based in Tel Aviv, providing a cutting-edge and dependable financial services that make global transactions effortless.
We are looking for a Customer Support Representative who is fluent in Hebrew, Russian and English and is passionate about delivering exceptional service to our clients.
Responsibilities:
• Provide support to existing clients via phone, email, and live chat.
• Listen attentively to customer inquiries and concerns, offering timely and effective resolutions in line with company policies.
• Accurately document customer information to create, update, or adjust accounts.
• Offer feedback and suggestions to improve support processes and customer experience.
• Recommend relevant products and services based on client needs.
• Follow communication procedures, guidelines and policies
• Teamwork skills to collaborate with representatives and coworkers in other departments.
• Follow established communication procedures, guidelines, and policies.
• Collaborate with team members and other departments to resolve complex issues.
Qualifications:
• Proven experience in customer support or client service roles.
• Proficient in Microsoft Office (Word, Excel) and general computer applications.
• Excellent interpersonal and communication skills.
• Ability to remain calm and composed in a fast-paced, high-pressure environment.
• Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem.
• Team-oriented mindset with a proactive approach to problem-solving.
Questions about this role
- This listing did not state a salary. We only show pay when the employer publishes it.
- Fluent in Hebrew, Russian, and English, Proven experience in customer support or client service roles, Proficient in Microsoft Office (Word, Excel) and general computer applications, Excellent interpersonal and communication skills