Customer Success Manager - Marketing & Advertisement
Posted 13 days ago · 0 applicants
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The role in plain words
This role involves managing a portfolio of high-value client accounts from onboarding through to renewal and expansion. You will act as a trusted advisor to marketing and advertising teams, helping them understand campaign performance, attribution, and data metrics. Day-to-day tasks include running onboarding sessions, conducting quarterly business reviews, and collaborating with sales and product teams.
- 5+ years in a customer success, account management, or account strategy role at a B2B company
- Personally owned a portfolio of accounts end to end, from onboarding through renewal and expansion
- Can explain core media metrics from memory (CPA, ROAS, CTR, conversion rate) and give an example of using campaign or attribution data to change a recommendation
- Managed senior stakeholders relationships directly, up to C-level, at client accounts
- Experience at a startup or other fast-paced environment
- Programmatic or DSP experience
- Familiarity with X & Reddit
- Familiarity with MMPs
- Familiarity with Google Tag Manager
Extracted from the job description · kept up to date automatically
Who this suits
This role suits experienced customer success professionals with at least five years of B2B experience and a strong background in ad-tech, martech, or digital advertising. It is less ideal for those without experience managing senior stakeholder relationships or those looking for a hands-on campaign execution role.
Full job description
Original listing · kept for referenceWhat's Addressable?
Addressable is a fast-growing data company. We've built one of the largest consumer-behavior datasets in our market, covering 200M+ people, and we turn it into audience intelligence our clients can act on: who their users are? How do they behave? And which of them are the high-value customers worth winning?
Companies use us to understand their audiences, target the right people across major ad and social platforms, and measure the results end to end. We work with 50+ clients, including some of the biggest exchanges, financial institutions, trading platforms, and gaming companies in the world, and we're scaling globally across our offices in Tel Aviv, London, and New York.
So, what's the job?
We're looking for a Customer Success Manager who'll own a book of high-value accounts end to end: the relationship, the results, renewals, and growth. You'll work directly with sophisticated advertisers and marketing teams, turn campaign performance and attribution into clear recommendations, and make sure every customer sees real, lasting value. Campaign execution sits with our dedicated Performance team, so you focus on being the trusted advisor - not the operator.
What you'll do:
• Run onboarding, QBRs, and adoption
• Drive expansion and support renewals alongside Sales
• Help customers make sense of tracking, attribution, and data
• Bring customer feedback back to Product and Marketing
Requirements:
Must haves:
• 5+ years in a customer success, account management, or account strategy role at a B2B company
• 3+ years working in or with marketing/advertising at an ad-tech or martech company, ad platform, agency, or in-house marketing team
• Has personally owned a portfolio of accounts end to end, from onboarding through renewal and expansion
• Can explain core media metrics from memory (CPA, ROAS, CTR, conversion rate) and give an example of using campaign or attribution data to change a recommendation
• Has managed senior stakeholders relationships directly, up to C-level, at client accounts
• Experience at a startup or other fast-paced environment
• Based in Israel
• Fluent English
Nice to have:
• Familiarity with crypto, fintech, or gaming as a vertical, or the curiosity to get up to speed fast
• Programmatic or DSP experience; familiarity with X & Reddit; MMPs; Google Tag Manager
Questions about this role
- This listing did not state a salary. We only show pay when the employer publishes it.
- 5+ years in a customer success, account management, or account strategy role at a B2B company, Personally owned a portfolio of accounts end to end, from onboarding through renewal and expansion, Can explain core media metrics from memory (CPA, ROAS, CTR, conversion rate) and give an example of using campaign or attribution data to change a recommendation, Managed senior stakeholders relationships directly, up to C-level, at client accounts, Experience at a startup or other fast-paced environment