Customer Success Manager
Posted 23 days ago · 134 applicants
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The role in plain words
- 2+ years in customer success, account management, or a client-facing role in SaaS or e-commerce
- Strong communicator who can translate complex features into clear value
- Comfortable with data – can speak to ROAS, CVR, and funnel performance
- Self-starter who thrives in fast-paced, ambiguous environments
- Familiarity with Meta Ads
- Familiarity with landing page tools
- Familiarity with marketing attribution
Extracted from the job description · kept up to date automatically
Who this suits
Full job description
Original listing · kept for referenceThe Role
You'll be the bridge between Jurni and our customers – onboarding brands, driving adoption, and ensuring they get real value from the platform. You'll work directly with growth teams at D2C brands, helping them launch high-converting funnels and optimize performance over time.
What You'll Do
• Own the end-to-end customer journey from onboarding to expansion
• Help brands build, launch, and optimize funnels that drive measurable results
• Gather feedback and collaborate with product to improve the platform
• Build playbooks and processes that scale as we grow
Key Skills
• 2+ years in customer success, account management, or a client-facing role in SaaS or e-commerce
• Strong communicator who can translate complex features into clear value
• Comfortable with data – can speak to ROAS, CVR, and funnel performance
• Self-starter who thrives in fast-paced, ambiguous environments
Bonus Points
• Background in DTC brands, performance marketing, or AI products
• Familiarity with Meta Ads, landing page tools, or marketing attribution
Questions about this role
- This listing did not state a salary. We only show pay when the employer publishes it.
- 2+ years in customer success, account management, or a client-facing role in SaaS or e-commerce, Strong communicator who can translate complex features into clear value, Comfortable with data – can speak to ROAS, CVR, and funnel performance, Self-starter who thrives in fast-paced, ambiguous environments