IT Specialist
Posted Jun 17 · 0 applicants
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The role in plain words
This role involves owning core IT operations, managing onboarding and offboarding processes, and supporting macOS and Windows environments. You will handle user lifecycle management, configure SSO integrations in Google Workspace, and manage user permissions across business-critical applications. Additionally, you will utilize MDM solutions and ticketing systems to maintain asset management and operational workflows.
- 2+ years of experience in IT, networking, IT operations, or security-related roles (e.g., Helpdesk, IT Support, SOC Analyst)
- Google Workspace
- Experience managing onboarding and offboarding processes for both local and remote employees
- Strong troubleshooting skills and experience supporting macOS and Windows environments
- Experience managing user permissions and access rights across business-critical applications
- Experience managing Endpoint Detection and Response (EDR) platforms or Email Security Gateways
- Familiarity with networking concepts and troubleshooting (TCP/IP, DNS, VPN, Wi-Fi)
- Exposure to cloud environments such as GCP, AWS, or Azure
- Basic scripting or automation skills using Python, Bash, PowerShell, or similar technologies
- Experience working with AI platforms and productivity tools such as ChatGPT, Claude, Gemini, Copilot, Cursor, or similar solutions
Extracted from the job description · kept up to date automatically
Who this suits
This role suits IT professionals with at least 2 years of experience in IT operations, helpdesk, or security roles who have hands-on experience with Google Workspace and MDM solutions. It is less ideal for those who lack experience supporting both macOS and Windows environments or those who prefer not to work with ticketing systems and asset management.
Full job description
Original listing · kept for referenceWe're looking for a proactive IT Specialist who thrives in a dynamic environment and enjoys solving technical challenges at scale. In this role, you'll own core IT operations, enhance employee productivity through automation and AI, and help build a secure, seamless workplace experience for a global team.
Requirements: • 2+ years of experience in IT, networking, IT operations, or security-related roles (e.g., Helpdesk, IT Support, SOC Analyst). • Solid experience with Google Workspace, including user lifecycle management, security configurations, and SSO integrations. • Experience managing onboarding and offboarding processes for both local and remote employees. • Strong troubleshooting skills and experience supporting macOS and Windows environments. • Experience managing user permissions and access rights across business-critical applications, including collaboration, productivity, and AI-powered tools. • Hands-on experience with MDM solutions such as Jamf, Kandji, JumpCloud, or similar platforms. • Experience working with IT service management and ticketing systems, including workflows, automations, and reporting (e.g., Jira Service Management, Zendesk, Freshservice). • Strong organizational skills with attention to detail, particularly around asset management, procurement, and operational processes. • Excellent communication skills in English and a customer-first mindset. • Curiosity and enthusiasm for leveraging automation and AI technologies to improve efficiency and employee experience. Nice to Have • Experience managing Endpoint Detection and Response (EDR) platforms or Email Security Gateways. • Familiarity with networking concepts and troubleshooting (TCP/IP, DNS, VPN, Wi-Fi). • Exposure to cloud environments such as GCP, AWS, or Azure. • Basic scripting or automation skills using Python, Bash, PowerShell, or similar technologies. • Experience working with AI platforms and productivity tools such as ChatGPT, Claude, Gemini, Copilot, Cursor, or similar solutions. • Experience building, configuring, or maintaining AI-powered workflows, automations, or agents using no-code, low-code, or scripting-based platforms. • Interest in security frameworks, compliance programs, and governance practices—particularly relevant to Anecdotes' domain.
Questions about this role
- This listing did not state a salary. We only show pay when the employer publishes it.
- Remote
- 2+ years of experience in IT, networking, IT operations, or security-related roles (e.g., Helpdesk, IT Support, SOC Analyst), Google Workspace, Experience managing onboarding and offboarding processes for both local and remote employees, Strong troubleshooting skills and experience supporting macOS and Windows environments, Experience managing user permissions and access rights across business-critical applications