Junior Customer Support & Backoffice
Posted May 3 · 0 applicants
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The role in plain words
This role involves providing customer service and technical support to both B2B and B2C clients, troubleshooting technical issues, and managing content and user permissions within the app. The person will also work on improving service processes by implementing automation tools and collaborating with product and development teams to enhance the user experience.
- Strong technical skills and willingness to work with various systems in a digital environment
- Good proficiency in Excel
- Ability to work in a dynamic, fast-paced, multi-tasking environment under pressure
- Analytical thinking, independent problem-solving skills, and ability to learn quickly
- Service-oriented mindset, excellent interpersonal skills, and ability to work as part of a team
- Experience in technical support or customer service in a tech-related environment
- Relevant bachelor's degree
- Good level of English
Extracted from the job description · kept up to date automatically
Who this suits
This role suits service-oriented individuals with strong technical skills, proficiency in Excel, and the ability to multi-task in a fast-paced environment. It is less ideal for those seeking remote work or those who prefer highly structured, slow-paced environments.
Full job description
Original listing · kept for referencebttr is a groundbreaking startup backed by the TLC Group (BUYME), Hilan, and Movement. The company has developed an innovative platform that enables organizations to manage budgets and benefits in a smart and flexible way. We are growing rapidly and work with some of the leading companies in the market. Our work environment is dynamic, young, and innovative, with a strong emphasis on professionalism, learning, and growth. We are looking for service-oriented individuals with creative thinking and strong problem-solving skills who want to take part in meaningful work and have a real impact on our customers’ experience. What does the role include? Providing customer service and technical support to B2B and B2C clients – troubleshooting issues, handling technical problems, and responding to customer inquiries Managing and updating content in the app – updating information, managing promotions, and uploading content Problem-solving and driving improvements – identifying issues and working with product and development teams to enhance user experience Managing user permissions and technical settings – performing operational tasks within the budget and benefits management system Improving service processes and implementing automations – identifying weak points in support processes, initiating technological solutions, and using automation tools to improve customer experience and streamline daily operations Job Details Location: Company offices in Ramat Gan Position scope: Full-time Start date: Immediate Opportunities for professional growth and development
Requirements: Job Requirements Experience in technical support or customer service in a tech-related environment – an advantage Relevant bachelor’s degree – an advantage Strong technical skills and willingness to work with various systems in a digital environment Good proficiency in Excel Ability to work in a dynamic, fast-paced, multi-tasking environment under pressure Analytical thinking, independent problem-solving skills, and ability to learn quickly Service-oriented mindset, excellent interpersonal skills, and ability to work as part of a team Good level of English – an advantage
Questions about this role
- This listing did not state a salary. We only show pay when the employer publishes it.
- On-site
- Strong technical skills and willingness to work with various systems in a digital environment, Good proficiency in Excel, Ability to work in a dynamic, fast-paced, multi-tasking environment under pressure, Analytical thinking, independent problem-solving skills, and ability to learn quickly, Service-oriented mindset, excellent interpersonal skills, and ability to work as part of a team