Head of Account Management

Directeam empowers startups to scale AWS efficiently through our premier FinOps ecosystem. We combine our flagship automated savings engine, Sombrero Savings, with our latest breakthrough: a Real-Time AI FinOps Agent. As a top-tier AI-Native AWS Partner, we don’t just manage costs. We provide a strategic advantage that converts cloud waste into business runway.

Our innovation is delivering massive market impact. Our AI-backed service has already been adopted by our client base, delivering an average monthly cost reduction of over 30%. This innovation uniquely positions us as the dominant cloud optimization partner.

We're on the lookout for a Head of Account Management to build our rapidly expanding AWS Account Management team. In this position, you will lay the foundation and shape the future of our Account Management team. Your role will encompass hiring, managing, and leading our Account Managers, as well as managing your own portfolio and fostering the team's development. Under your leadership, the team will nurture relationships with existing customers, and constantly seek to identify ways to increase value and customer satisfaction for the long term.

What You’ll Do:

• Recruit, mentor, and cultivate a high-performing team of Account Managers, implementing structured training programs and performance frameworks to drive professional growth and operational excellence.

• Spearhead the management of key accounts, providing high-touch service and identifying strategic opportunities to leverage our AI-driven FinOps solutions for long-term customer value.

• Architect and refine scalable engagement models, proactive cost-optimization processes, and data-driven KPI tracking to ensure consistent service delivery and internal efficiency.

• Collaborate closely with Sales, Engineering, and partner teams (such as AWS) to align technical delivery with business objectives and navigate complex stakeholder negotiations.

• Direct the resolution of critical customer escalations and lead recurring business reviews (QBRs), ensuring strict adherence to service standards and customer satisfaction targets.

What We’re Looking For:

• A minimum of 6+ years in Account Management, Customer Success, or Customer Engineering roles.

• 3+ years of formal team leadership experience, with a proven track record of building high-performing teams, fostering professional growth, and driving operational excellence.

• Deep understanding of the startup ecosystem and cloud infrastructure. Ability to translate complex cloud and FinOps environments into strategic business value for stakeholders.

• Demonstrated proficiency in leveraging AI technologies to build, support, and optimize daily workflows, enhancing both internal operational efficiency and client-facing solutions.

• Exceptional ability to establish and nurture trust-based partnerships with C-level executives, technical staff, and strategic partners.

• Outstanding verbal and written communication skills in both Hebrew and English, adept at delivering executive-level presentations and managing high-stakes negotiations.

• A proactive, professional, and result-oriented mindset with the capability to manage complex, multifaceted environments with precision and rigorous attention to detail.

• Bachelor's degree in a technical or business-related field.

Why Join Us?

• Take full ownership of the end-to-end client lifecycle and account management function within a rapidly scaling, AI-native AWS partner ecosystem.

• Architect and operationalize the Account Management infrastructure, defining the strategic framework, team culture, and performance standards from the ground up.

• Lead strategic partnerships and complex commercial negotiations (e.g., Private Pricing, EDP) directly with AWS stakeholders, driving mutually beneficial business outcomes.

• Join an agile, high-growth organization that combines a supportive, collaborative team environment with a steadfast commitment to industry-leading excellence.

Office location: Beit Gibor Sport Tower, Ramat Gan (near Tel Aviv Savidor Central railway station).