Technical Customer Success Manager

We are looking for a Technical Customer Success Manager who will be responsible for customer onboarding, on-site implementation and deployment, training, adoption, and ongoing technical success of the Meeting Insights On-Prem platform . This role combines Customer Success, Professional Services, and Solution Engineering, working closely with customer IT and security teams to ensure successful deployment, adoption, and long-term technical success of the Meeting Insights On-Prem platform. This is an on-site, customer-facing role that works directly with government, financial services, and healthcare customers , with a strong focus on the deployment, implementation and ongoing technical operations of the Meeting Insights On-Prem platform, in secure environments. Please note that this position requires a valid security clearance and must be maintained throughout employment. This is a mandatory requirement for the role. Key Responsibilities • Lead end-to-end deployment of our MIA OP product at customer sites. • Install, configure and validate on-premises and hybrid environments. • Work closely with customer IT, Security and UC teams. • Deliver administrator and end-user training. • Ensure successful onboarding and long-term adoption. • Successfully lead trial periods and production rollouts end-to-end. • Troubleshoot technical issues and coordinate with R&D and Product Management. • Produce deployment documentation and best-practice recommendations.

Requirements: • 3+ years of experience in technical Customer Success, Professional Services or Solution Engineering - Must • Experience deploying enterprise software solutions - Must • Strong Windows and Linux administration skills - Must • Networking knowledge (TCP/IP, DNS, DHCP, Firewalls, SSL/TLS) - Must • Experience with Active Directory, LDAP and SSO - Must • Familiarity with REST APIs - Must • Excellent customer-facing communication skills. • Fluent Hebrew and English. Preferred Qualifications • Kubernetes / OpenShift / Docker • VMware and virtualization platforms • NVIDIA GPU servers • Microsoft Teams, Cisco CUCM/Webex, Zoom or Google Meet