Customer Success Manager

Why Join Us?

Check Point’s mission is to provide industry-leading security solutions that redefine the security landscape. We achieve our mission by constantly developing innovative and cutting-edge technology solutions focused on real customer needs, while challenging ourselves to grow and excel.

Key Responsibilities

We are looking for our next Technical Customer Success Manager to be a trusted advisor to our customers in their post-sale journey with Check Point. In this key role, you will be the chief advocate for our strategic customers across a variety of industries, proactively engaging, influencing, contributing to sales, and addressing issues to ensure long term customer relationship and retention.

Major Responsibilities

• Accelerate the customer’s value realization of Check Point’s products & services

• Providing top-notch Customer Advocacy – Understand the customer’s technical and strategic requirements and liaise with other departments (Products, Engineering, Support) to fulfill those requirements

• Develop and nurture relationships with key customer decision makers (Exec and Engineering)

• Establish and execute upon clear retention goals and process milestones

• Assist and track customers with their ongoing adoption (deployment and usage) of Check Point’s products and services

• Identify new opportunities to upsell/cross-sell services and promoting value through customer experience

• Work with implementation partners on strategic accounts and opportunities

• Lead customer-facing account management strategy and planning sessions (QBRs, cadence calls, etc.)

• Detailed understanding of the different contracts to ensure agreement fulfillment

• Crisis management

Qualifications

• A customer-first approach

• 5+ years of relevant experience in the Cyber/IT industry in roles of Customer success/Pre-Sales/Professional Services/Sales/Technical Services

• Familiarity with TCP/IP protocols

• Fluent English and excellent communication skills and ability to foster positive business relationships

• Strong technical skills and orientation

• Experience analyzing and optimizing the existing processes in the Customer Success department

• Highly organized and able to multi-task

• Self-driven and proactive nature

• Patient and active listener

• Ability to work independently in a high-velocity environment

• Willingness to travel abroad from time to time