Customer Success Manager
פורסם לפני 23 ימים · 170 מועמדים
התפקיד במילים פשוטות
התפקיד כולל ניהול של מחזור חיי הלקוח עבור תיק לקוחות עסקיים (Enterprise), החל משלב הקליטה וההטמעה ועד לשימור וחידוש חוזים. העבודה כוללת שיתוף פעולה עם מדעני נתונים בחברה, הובלת פגישות תקופתיות (QBR) מול דרגים בכירים וזיהוי הזדמנויות למכירה נוספת.
- 3+ years experience working in Customer Success, Account Management, Client Services or other similarly customer-centric role
- Proven success in leading Executive Business Reviews and strategic planning engagements
- Tech-savvy with a passion for product learning and the ability to translate complex concepts into customer value
- Proven record of leading onboarding, adoption, escalation, and renewal management motions
- Excellent communication and presentation skills, with confidence in engaging senior stakeholders
- Familiarity with Hubspot
- Familiarity with Mixpanel
- Familiarity with Vitally
חולץ מתיאור המשרה · מתעדכן אוטומטית
למי זה מתאים
התפקיד מתאים לבעלי ניסיון של 3 שנים ומעלה בניהול לקוחות (Customer Success) או ניהול חשבונות, בעלי יכולת טכנולוגית גבוהה ושליטה מלאה בעברית ובאנגלית. הוא פחות יתאים למי שמחפש תפקיד שאינו דורש עבודה מול דרגים בכירים או ממשקים מרובים עם צוותי פיתוח ומכירות.
תיאור המשרה המלא
המשרה המקורית · נשמר לעיוןBack to Careers
Customer Success Manager
Location
Tel Aviv
Employment Type
Hybrid
Full-time
Department
R&D
About The Job
About this role
Tensorleap is looking for an Enterprise Customer Success Manager to champion our portfolio of enterprise clients. You’ll drive seamless onboarding, accelerate customer value, and nurture relationships across all levels (from hands-on users to executives). You will own renewals, uncover expansion opportunities and act as the customer’s strategic advocate to Product and R&D, ensuring their voice shapes Tensorleap’s innovation and growth.
Responsibilities
What you’ll do
• Own the customer lifecycle for a book of enterprise accounts from onboarding, adoption, value realization and renewal.
• Partner with Tensorleap data scientists to manage customers onboarding, smooth implementations, and early wins.
• Build trust with senior stakeholders and run QBRs focused on ROI, adoption, and roadmap alignment.
• Own renewals and proactively de-risk churn.
• Evaluate and off qualified up-sell/cross-sell opportunities to Sales
Requirements
What you’ll bring
• 3+ years experience working in Customer Success, Account Management, Client Services or other similarly customer-centric role
• Proven success in leading Executive Business Reviews and strategic planning engagements.
• Tech-savvy with a passion for product learning and the ability to translate complex concepts into customer value.
• Proven record of leading onboarding, adoption, escalation, and renewal management motions.
• Familiarity with Hubspot, Mixpanel and Vitally – Advantage
• Excellent communication and presentation skills, with confidence in engaging senior stakeholders.
• Team player and passion for collaboration – this role will work with some of our most strategic customers so must align closely to Sales, Data Science, Marketing, and Dev teams.
• Full professional proficiency in English and Hebrew
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שאלות על המשרה
- המשרה לא ציינה שכר. אנחנו מציגים שכר רק כשהמעסיק מפרסם אותו.
- היברידי
- 3+ years experience working in Customer Success, Account Management, Client Services or other similarly customer-centric role, Proven success in leading Executive Business Reviews and strategic planning engagements, Tech-savvy with a passion for product learning and the ability to translate complex concepts into customer value, Proven record of leading onboarding, adoption, escalation, and renewal management motions, Excellent communication and presentation skills, with confidence in engaging senior stakeholders