Games Operations Manager

We are looking for a detail-oriented and knowledgeable Games Operations Manager to join our Product team. This role is central to ensuring our game catalog is accurately maintained, well-organized, and performing at its best across all brands and platforms. The ideal candidate will act as a bridge between our games providers, internal teams, and business stakeholders — combining strong operational discipline with a deep understanding of game mechanics, performance, and player experience.

Key Responsibilities

• Games Database Management – Own and maintain the games database across all templates, ensuring accurate naming conventions, correct ordering, proper tagging, and up-to-date visual assets.

• Quality Assurance – Define QA guidelines for games and provide hands-on support to ensure consistent quality standards are met.

• Knowledge Sharing – Serve as the go-to games expert for the CRM team, providing training and insights to support marketing and retention efforts.

• Games Core Issue Management – Monitor and address core game-related issues, including RTP (Return to Player) discrepancies, potential player abuse, and risk exposure.

• Provider Onboarding – Collaborate with game providers to source and onboard new game manufacturers into the catalog.

• Performance Reporting – Partner with BI/AI teams to generate and analyze relevant performance reports that inform product and business decisions.

• Provider Relationship Management – Act as the primary point of contact (POC) between NetoPlay and its games providers, ensuring smooth communication and issue resolution.

• Cross-functional Collaboration – Work closely with the Product team to optimize game performance, portfolio mix, and associated costs.

Requirements

• Proven experience in the online gaming/iGaming industry, ideally in a games management, product, or content operations role

• Strong understanding of game mechanics, RTP, and player behavior indicators

• Excellent organizational skills with high attention to detail

• Experience working with cross-functional teams (CRM, QA, BI, Product)

• Comfortable working with data and performance reports; familiarity with BI/AI tools is an advantage

• Strong communication skills, with experience managing external vendor/provider relationships

• Ability to work independently and manage multiple priorities in a fast-paced environment