Enterprise Customer Success Manager

About Marketeam AI:

Marketeam AI reinvents how businesses do marketing, with AI-powered, agent-led virtual marketing teams, slashing costs and implementation time from months to minutes. Our team blends marketing expertise, cutting-edge tech, and a deep commitment to client success.

Role Summary:

We’re growing rapidly and expanding our CS team. We’re looking for an experienced, results-driven Enterprise CSM with a proven background in Hi-tech/SaaS with enterprise clients - ideally in Marketing, MarTech (marketing tech), or a closely related space. The ideal person will have 5 or more years of CS experience, excel at building relationships, drive client adoption, expansion, upsells, and cross-sells, and be a trusted strategic advisor to clients.

Key Responsibilities:

• Own and build long-term client relationships, ensuring high satisfaction, retention, and growth.

• Onboard new clients, hold regular client meetings, and align value delivery to each client’s needs.

• Serve as the client’s main point of contact, providing proactive support, training, and advocacy.

• Drive product adoption, identify and implement opportunities for upsell or cross-sell.

• Work closely with Product, Sales, Dev and AI Agent teams to address client feedback and prioritize feature enhancements.

• Proactively track and analyze client health metrics, adoption, engagement, and business outcomes to pre-empt and reduce churn risks.

• Champion the voice of the customer internally, and drive innovation and operational excellence.

• Create and present EBRs (exec business reviews), reports, and follow-ups to stakeholders.

Required Qualifications, Skills & Experience:

Must-have’s

• 5 or more years in CS or Account Management in Hi-tech/SaaS.

• Proactive, can-do attitude, with strong problem-solving skills - we want someone who doesn't give up until the client's problem is solved.

• Passion for Marketing Tech (MarTech), with experience working at or with companies in the Marketing, MarTech, or AdTech sectors; OR a Master’s degree in Marketing.

• Some sales experience

• Experience with international (US, UK, EU) and Israeli enterprise clients.

• Fluent in both English and Hebrew (able to conduct business meetings in both languages).

• Can work Monday to Friday on a blend of US and Israel hours.

Required but less important than must-have’s:

• Deep understanding of SaaS metrics, digital marketing trends, and client lifecycle management.

• Outstanding interpersonal, communication, and presentation skills.

• Data-driven mindset with expertise in CRM and CS platforms (e.g., HubSpot, Gainsight, etc.).

• Demonstrated success managing at-scale client portfolios and strategic accounts.

• Can wear strategic and tactical hats, and work well with execs and other stakeholders.

• Be comfortable admitting when you don't know the answer, but be willing and eager to learn.

• Highly AI-savvy and tech-savvy.

• Very organized, with strong project management skills.

Preferred Qualifications, Skills & Experience:

• CS experience with AI-based SaaS products or platforms.

• Knowledge of digital campaign management, content strategy, and/or analytics.

• Certifications in Customer Success, Digital Marketing, or closely related fields.

Why Join Marketeam AI?

• Be at the forefront of AI-driven marketing solutions.

• Work with a passionate, forward-thinking hybrid team. Say goodbye to micromanagement.

• Opportunities to shape the trajectory of an innovative startup.

• Competitive salary and benefits.