Site Operations Specialist

Tenengroup is looking for a Site Operations Specialist.

We are a global D2C brand house in the lifestyle and jewelry space, building category-defining brands through full vertical integration- from product development to fulfillment. Known for our strong focus on personalization, design, and performance marketing, we scale digitally native brands across multiple international markets.

Responsibilities:

As "Site Operations Specialist" you will be in charge of:

· Manage order flow from sites to factory – volume, due dates, priority, allocation

· Coordination between main business units – real-time operational impact during high season. Factory – Sales - Customer service

· Manage Customer ETA expectations – when will my package arrive?

· Manage shipping offering – ETA, gaps, pricing, messaging, available options

· Manage shipping offering testing setup and control

· Manage cross-site elements, messaging, and settings – based on ETA during high season

· Manage QA team member responsible for QA of processes above

· E-commerce Operations Department is looking for a Site Operations Lead.

Requirements:

· Function well when out of your comfort zone

· Fast learner

· Analytical skills – enjoying logical challenges. Every day will have a new situation to resolve.

· Teamwork – collaborate naturally with others

· Strong communication skills, able to present and mediate different stake holders’ interests

· During high season (6 weeks) – available around the clock, be on top of real time challenges and perform necessary actions effectively

under high pressure.

· Prior leadership experience - Advantage